If an employee calls in looking for employment info or to talk to human resources you may transfer immediately without needing further information. 

1. Identify their need/who they wish to talk to.
2. Alert the guest you will transfer them to human resources 
3. Select the transfer arrows within the call and type in HR to find the line “Receptionist, HR
4. Tell the guest if they get disconnected the number for HR is 802.422.6709 and tell them you are transferring them now. 
5. Select the line title to transfer. 

If someone is looking to talk to someone at daycare see if there is anything we are able to provide them as far as information goes, but transfer for anything you cannot immediately answer. If they are looking to book daycare or have specific questions, transfer. 

1. Identify their need/who they wish to talk to.
2. Alert the guest you will transfer them to daycare
3. Select the transfer arrows within the call and type in Daycare to find the line “FrontDesk, DayCare”
4. Tell the guest if they get disconnected the number for Daycare is 802.422.6222 and tell them you are transferring them now. 
5. Select the line title to transfer. 

See what the guest needs assistance with. If it is something we are able to assist them, do so. If it is a request specifically for one of the above groups that we are unable to facilitate, it is okay to transfer. 

1. Once you have identified you wish to transfer, alert the guest you will transfer them. 
2. Select the transfer arrows within the call and type in “Demo”, “Retail” or" Front Desk" and select one of the following appropriate lines to transfer. 
   1. Retail/Bike, Snowshed
   2. Demo, Snowshed
   3. Desk, Grand Front
3. Relay the appropriate number for the location to the guest in case they get disconnected. 
   1. Retail: 802.422.6224
   2. Demos: 802.422.6477
   3. Front Desk: 802.422.6767
4. Let the guest know you are transferring them now, and transfer. 

For guest transports, if the situation is deemed urgent or questionable, please reach out to dispatch via phone, tell them you have a guest requesting a transport, and transfer guest. If the situation is very clearly deemed non-urgent, reach out to the dispatch chat.

Lost/Injured Skier or Guest Transport: 

1. Identify the guest's issue/need and record their phone number in case the call gets disconnected.
2. Let the guest know you are going to put them on a quick hold to connect with dispatch. 
3. Create a new call by going to calls, pressing the plus, typing in dispatch and select the “Mountain Ops, Dispatch” line item.
4. Identify yourself to dispatch and relay the phone number of the guest being transferred, let them know the guests issue/need and ask if you are able to transfer
5. Once approved, end the call with dispatch, take the guest off hold and let them know you're transferring them to dispatch and transfer the call by selecting the arrows and typing in “Mountain Ops, Dispatch
6. Do not worry about identifying location, name or injury details etc. 

To Another Agent: Please send a private message to the agent that the guest is looking to talk to. See if they are available to take a call from the guest or if it is something you are able to assist them. If a transfer is needed, transfer to that person. 

To SOD: Please message the chat with all appropriate information regarding what the guest needs. Ask to speak with SOD and if anyone is available. If a transfer is deemed necessary, confirm the SOD you are transferring to is available and transfer.