Emergency Outage Procedures

Published November 18th, 2024 by Emily Hill

Primary Square Wedges are Down Instruct all guests that purchases must be made online. This scenario does allow for continued guest assistance with RTP related issues. If a guest is unable to complete the transaction online, please help them at the window using backup contingency wedges if manual entry does not work in RTP     Ikon Resort Tools or P

2023/2024 P-Ticket Vouchers

Published August 23rd, 2022 by Emily Hill

Reminder My Pico 3 Pack sales have been discontinued, and the sale of P-Tickets will be in replacement. There is not a free ticket when 7 P-Tickets are bought Pricing & Details  Winter 2022/2023 Through December 15, 2022 1-Day Voucher Valid Any Day, All Ages $69 P-Ticket vouchers are subject to 6% state sales tax.  P-Tickets are only available f

Employee Perks

Published November 7th, 2022 by Emily Hill

Summer Perks Link Find more info through the Employee Knowledge Base.  Reminder Most perks are not valid Saturdays and Peak dates. Make sure to check each item for blackout dates prior to quoting pricing to an employee.  Seasonal Locker discount: 30% off. Employee LTS/LTR lessons can now be fully booked/redeemed online.  Perks Child Care Ticket Disc

Ikon Bring a Friend

Published November 17th, 2022 by Emily Hill

Sales Ikon Pass Bring a Friend tickets must be purchased online (they are not available for purchase at ticket windows or via call center). There are two processes the guest may follow to redeem their F&F ticket. See below under the How to Buy tab on the different processes and how to determine which process to follow.  Additional Discounts See

Removing Guest's Info from Our System

Published September 8th, 2022 by Emily Hill

If a guest requests we remove their personal information from our databases (due to privacy concerns) there is a set of steps we must follow in order for the request to go through the correct channels.  First, we recommend that guests review POWDR's privacy policy located at the bottom of the home screen at Killington.com. (Can be found here.) If a

VT/NH Days

Published November 22nd, 2022 by Emily Hill

Details & Pricing Calling all Vermont and New Hampshire residents. Tuesdays, Wednesdays (non-peak) and now Sundays (non-peak; Killington only) are your days to get the biggest savings on access to The Beast with discounted lift tickets! Online purchase required STEP 1: Purchase your Vermont/New Hampshire Day ticket online. STEP 2: Present your o

24/25 VT Student Pass

Published March 16th, 2024 by Emily Hill

Pricing/Details Students enrolled in grades K-12 in Vermont Schools.  Proof of eligibility is required:  Present VT School report card or another official document from the school, showing current enrollment AND proof of VT residency at pick up. See How to Sell for our online verification process. For Homeschooled youth, proof of enrollment in a hom

Shuttles/Transportation

Published November 22nd, 2022 by Emily Hill

On Mountain Shuttles Resort Shuttles Resort shuttles run a loop between all open base lodges and parking areas beginning 30 minutes before the lifts open until 5:00 p.m. to get you from one area to another. BAT (base area transportation) will also pick up at sunrise when Bear opens. Resort Condo Shuttles (Weekends/Peak Only)  Shuttles run on a loop

New for the Season 24/25

Published October 29th, 2024 by Emily Hill

New for the Season Document In lieu of the Guest Services New for the Season document, please familiarize yourself with the following information to stay up to date on changes for the 2024-2025 Winter Season.    Ticket/Season Pass Updates We will no longer be requiring waivers for non-season passholder guests. Anyone with daily products will be prom

24/25 Seasonal Lesson Programs

Published March 20th, 2024 by Emily Hill

4241' Club Pricing: Through 6/20/24: $899 6/21/24 & Later: $939 Details: 12 session program meets December 14, 21; January 4, 11 and 25; February 1, 8 and 22; March 1, 8, 15 and 22 Each session includes 4.5 hours on-snow time; meets from 9:00 a.m.-2:30 p.m.  Lift ticket/season pass not included but required for participation. Skiing only. No tel

Scanning a Pass to Check Status

Published November 15th, 2022 by Emily Hill

New Guests can now scan their pass through the website to check its status. By going to this link, which can be found under season pass FAQs, guest can enter their info to see the status of their pass.  Example Go Web Access Control Select active lift Logon Change from scan to validate  Scan pass or paste pass number  Box will tell you the status of

Mogul Weekend

Published September 22nd, 2022 by Emily Hill

The Beast is the king of bumps, and there’s no better place to perfect your line. Whether you’ve got your eye on the fastest zipper line or are looking to explore moguls for the first time, this Mogul Weekend is the perfect chance to get after it. Join us March 15-16 & 22-23, 2025 for an unforgettable weekend of bumps. Info  Ages 18+ Available:

Snowmobile Tours

Published November 3rd, 2022 by Emily Hill

Details Snowmobile Vermont* is the state’s oldest, largest, and most experienced snowmobile tour company, offering a wide range of riding, appealing to everyone from the beginner to the most advanced rider. New riders will receive all the instructions needed before heading out. A large fleet of the newest high-tech Polaris snowmobiles ensures a grea

Purecloud Statuses

Published December 9th, 2022 by Emily Hill

Make sure to set your status on Purecloud to keep your SOD and co-workers in the loop.  When you are available for internal transfer but are not taking guest calls, your status should be set to available. When you are working on something that is taking a few minutes, put yourself in Busy so your SOD knows you are actively working on a project or ta

Taking Card Info Over the Phone

Published November 9th, 2022 by Emily Hill

When taking a guest's credit card information, it is important to use the feature in Purecloud that secures their information. By clicking the lock button while in a conversation, it will stop recording the conversation. The guest's card information will then be secured so that their information can not be heard when a call is listened to after the

Ski VT Promotions

Published November 28th, 2022 by Emily Hill

Restricted Dates Ski VT passes are restricted on the following dates:      Dec 25, 2024 - Jan 3,2025; Jan 18 -20, 2025; Feb 15-17, 2025 Online Only - NOT VALID AT TICKET WINDOW Redeem online at killington.com/redeem. Reload an existing One Pass RFID or add a new one and pickup from any ticket kiosk.  5th Grade Passport - Ski Vermont FGP are issued d

Adult Intermediate/Advanced Afternoon Clinics

Published November 12th, 2024 by Emily Hill

Details: Ability: Intermediate-advanced level skiers and snowboarders with previous on-snow experience. Ages 18+. Available: Select Saturdays and Sundays, January - March 2025.   Available Sessions: Afternoons 1:00 p.m. - 3:00 p.m. Meeting Location: slopeside at Snowshed Base Area Pricing:   Pre-Purchase Day-Of Per Session $119 $129 Group Clinic Top

Ambassador Perks

Published December 23rd, 2022 by Emily Hill

Ambassador RFID Ambassador RFID's will look the same as a guest RFID but will have a sticker alerting of their ambassador status.  Example Photo Skiing & Snowboarding  Season Pass Each ambassador receives a season pass for yourself and for your eligible dependents. Please refer to the “Ambassador Dependent Eligibility” page at the end of this do

Meet the Mountain Tours

Published November 10th, 2022 by Emily Hill

Available mid-December through April 5, 2023. When you have nearly 2,000 skiable acres to choose from, it doesn’t hurt to have a little help from your friends. Our Mountain Hosts will take you on a complimentary tour down their favorite trails and help you maximize your time—and fun—on the mountain. They’re the ones with the big smiles and bright gr

Potter Brother's Info

Published October 24th, 2022 by Emily Hill

Snowshed Schedule: December 1st - April 9th Monday - Friday: 8:30 a.m. - 4:30 p.m. Saturday, Sunday & Peak Days: 7:30 a.m. - 4:30 p.m K-1 Schedule: December 17th - April 9th.  Saturdays & Sundays: 8:00 a.m.-4:00 p.m. (Closed 11:00 a.m.-12:00 p.m.) Fridays & Mondays 9:00 a.m.-4:00 p.m. (Closed 11:00 a.m.-12:00 p.m.) Tuesday-Thursday: Clos

SUAX Event Tickets

Published December 6th, 2022 by Emily Hill

At the bottom of event SUAX cards, you will find the tickets displaying the product code and order ID for the group of tickets.  If you need to reprint a SUAX for a member of the group, type in the order ID displayed on the card and reprint a card from the order.  Or, you can type in the exact product code into the product code box found in sales tr

Military Lift Tickets

Published October 21st, 2022 by Emily Hill

3-Day Ticket The military 3-day lift ticket is consecutive. There is no option for the guest to purchase a 3 of 4-day lift ticket.  Details & Pricing Details TICKETS MUST BE PURCHASED ONLINE All Active Duty, Retired, and Honorably Discharged members of the U.S. Military are eligible for discounted lift tickets to Killington Resort. You'll be req

Staff Forgot Pass Procedure

Published December 1st, 2022 by Emily Hill

We have a new "Employee Forgot Pass" lift ticket. This can be found under the "Media" drop down as well as the RFID folder under the Lift Ticket drop down (Killington and Pico). This product is only available at the ticket windows and is valid for single-day access.  When you select and attach the employee to the product it will inactivate their cur

Passholder Birthday Retail Promo

Published August 8th, 2024 by Emily Hill

We are planning to launch a birthday email program for our winter 24-25 passholders. Retail has decided to team up with us on this and we will be offering passholders an extra 5% off non-sale items on top of their usual retail discount. The extra 5% can only be redeemed online. The codes passholders are receiving are unique to the pass type, not uni

Mogul Camp with Donna Weinbrecht

Published September 22nd, 2022 by Emily Hill

Info Ages 18+ Advanced reservations required. Available: February 1-2, 2025 and March 1-2, 2025 Ability: intermediate and advanced level skiers Meeting Location: Killington Grand Resort Hotel at 8:30a.m. An email with meeting location and complete camp itinerary will be sent out in the week preceding the camp. Lesson Duration: 9:00 a.m. - 12:00 p.m.

Corporate Bulk/3rd Party Tickets

Published January 4th, 2023 by Emily Hill

3rd Party Cancel Policy 3rd Party Tickets that are NOT date specific are not eligible for a credit unless it has been skied on in which case is eligible for a $90 cancel voucher up until 10am the day they used the ticket.  Peak Dates November 23-26, 2023; December 23, 2023 - January 1, 2024; January 13-15, 2024; February 17-19, 2024 PEF Public Emplo

Applying Discount Codes Online

Published October 12th, 2023 by Emily Hill

HOW TO APPLY DISCOUNTS: Go to Killington.com or Pico Mountain.com, move your mouse over “Plan Your Trip” and select either Lessons/Rentals or Winter Tickets and Passes.  Click “Buy Now” to view products to add your shopping cart.  Once a date and product has been selected, click “Add To Cart”. If you would like to add another product, “X” out the “V

Bike Park Season Passes

Published March 21st, 2023 by Emily Hill

Vermont Student Pass The Vermont Student Season Pass will now be valid 7 days a week.  The Vermont Student Rental will still only be valid Monday-Friday. Details & Pricing Full bike park passes are valid every day of the bike season.  VT Youth passes are now valid 7 days a week. VT Youth Mtn Bike Seasonal Rental valid Mon-Fri ONLY. VT Youth pass

Women's Camp with Donna Weinbrecht

Published September 22nd, 2022 by Emily Hill

Info Ages 18+ Available: February 8-9, 2025 and March 8-9, 2025 Ability: Intermediate skiers and above Meeting Location: Killington Grand Resort Hotel at 8:30a.m. An email with meeting location and complete camp itinerary will be sent out in the week preceding the camp. Lesson Duration: Two days of all-female coaching from 9:00 a.m. - 12:00 p.m. and

Seasonal Bike Rentals

Published July 26th, 2024 by Emily Hill

To redeem a seasonal bike rental on an eligible midweek day, applicable guests will be asked to go to a window prior to entering the rental shop each day.  Please verify they have purchased either the Staff Seasonal Bike Rental or the VT Youth Seasonal bike rental by checking either Access Profile or Transaction History.  Verify the VT Youth purchas

Making Calls

Published November 10th, 2022 by Emily Hill

We have the capability to make calls in Purecloud, both internally to those who have a Purecloud account and externally to phone numbers much like you would with your physical phone.  Click on the phone icon on the left, then the 9 little boxes, and type in who you are trying to reach

Memorial Day Promotion

Published May 21st, 2024 by Emily Hill

Details Guests who wish to participate in skiing/riding plus summer activities in the same day will be eligible to add on a mountain bike ticket (rental not included), golf round (cart not included), or adventure center wrist band for $30 per additional activity/ticket. Guests should purchase their winter lift ticket online as usual and then can add

Getting Detailed Pass Info

Published October 27th, 2022 by Emily Hill

We can find various information regarding a person's pass through their access profile. This information can help us inform them about details of their pass or allow us to identify when and how much their pass has been used.  Checking Pass Days Used Customer Manager>Access/Pass Media Profile>Access Profile Select the correct access line There

K-Ticket & P-Ticket How To's

Published August 26th, 2022 by Emily Hill

Selling (Employee) We can sell k-tickets at the window, even though we recommend a guests buy them online to get the most accurate information from them.  They will be listed under the KL Tickets tab. K-Tickets work just like vouchers. When you sell, they will be loaded onto their account rather than producing a ticket. You will then need to go in a

Trekkers

Published December 7th, 2022 by Emily Hill

Info Ages 4-6 years old.  Available: Saturday-Sunday and daily during peak* periods from mid-December 2022 through March 26, 2023.  *Peak Dates: December 23, 2023 - January 1, 2024; January 13-15, 2024; February 17-19, 2024 Ability: Open to all levels Drop Off: 9:00a.m. Pick up: 3:00p.m. Meeting Location: Inside at the Trekkers Den located in Pico B

Updating Credit Cards

Published November 3rd, 2022 by Emily Hill

If a guest is having an issue with their credit card used for their pass payment plan it is likely their bank has flagged their card or they have insufficient funds in their account. If we are unable to charge their monthly payment, the guest's pass will be hotlisted and become invalid for use. How to update a guest's card Direct the guest to log in

Race Camps

Published September 22nd, 2022 by Emily Hill

Race Camp Discount Code Guests calling from the Tim Hanna Race Camp group or Andy's Race camp group can use the following codes at check out to receive a discount on the camp only for the 5-day and both tickets and camp for the 2-day.  Tim Hanna Race Camp:      5-Day: 38% discount  TRIPLECITIESRACE2474    2-Day: 65% discount TRIPLECITIES2DAYTICKET A

Text Callbacks

Published November 9th, 2022 by Emily Hill

When guests text in sometimes we cannot help them with a text message. Supervisors will add them to our callback list. This will put the guest's number in a queue so the next available agent can call the guest. Below is what they look like and how to answer Callbacks. Click the answer button 2. Click on the phone number of the guest, this will allow

Queue Activity

Published November 10th, 2022 by Emily Hill

Queue activity shows agents how many calls are in active interactions, calls that are waiting in the queue, and the specific category of calls that are coming to Killington.  If you would like to view more information, click the three lines in the upper right-hand side of the screen and select all. This will show you more information as far as text

Bromont Mtn Promotion

Published May 22nd, 2024 by Emily Hill

Details All season passholders (B365, Unlimited, Mtn Bike) will be offered a code to purchase a 35% off pass rate at Bromont Mtn (and visa versa for Bromont Mountain Passholders). Promotion will only be valid for tickets purchased through June 30th.  Each mountain also has up to 50 comp tickets to give out to employees of the mountain. Please reach

Conditions & Weather

Published December 8th, 2022 by Emily Hill

Killington     Killington Current Conditions & Weather     Killington Lift & Trail Report     Woodward Mountain Park Report Pico     Pico Current Conditions & Weather         Pico Lift & Trail Report     

Changing Ticket Dates

Published November 17th, 2022 by Emily Hill

Via Order Processing Open the order containing the products you would like to change. Assuming the items have been fulfilled click the action button under each product and select return. The products will then move over to "sales transaction", listing the price and product amount as a negative number.  Move over to sales transaction and return the n

Ski Shop Card Program

Published December 7th, 2022 by Emily Hill

Shop Cards are valid for Shop Employees Only (members of your staff who work daily with ski and ride customers inyour shop). They are non-transferable, may not be given or sold to any other individual, and shop employee spouses or dependents are not eligible for Killington/Pico Shop Card privileges. Each shop card you are issued is valid for one tic

Ikon Employee Benefits

Published October 11th, 2022 by Emily Hill

Update On-site sales only. Unable to purchase online/in advance.  Details 2023/2024 Ikon Pass Member Employee Benefits are based on the availability of window ticket sales at participating destinations.  Not valid for dependents of employees.  Receive 50% off the window rate pricing.  The employee must be in good standing with their resort.  The Iko

Gift Card Process

Published December 7th, 2022 by Emily Hill

Reminder We no longer sell gift cards for use at Killington Resort. We can process old cards but have chosen to discontinue the sale of new cards.  F&B locations do not take CardDog gift cards except for Preston's and Wobbly Barn. Both locations only accept their own logoed ones, and they use CardDog handheld devices.  We are now able to process

Cashless Procedure

Published December 13th, 2022 by Emily Hill

For safety and efficiency, Killington is a cashless resort. We accept all major credit cards and Google, Samsung, and Apple Pay. Reverse ATMs will be available at Snowshed, K-1, the Grand Hotel, and Pico base lodges.  FAQ How do the reverse ATMs work? Is the card specific to Killington/Pico? Guests can deposit cash into the machine and receive a Vis

Loam Pass

Published May 15th, 2024 by Emily Hill

As of the Summer 2024 season, Killington is now apart of the Loam Pass for mountain biking access.  Passholder will get two free days at Killington + 1 additional 50% off day.  Passholders will need to go to our website and “reserve” a day which is where they will need to select the $0 option (or the 50% off option + $6 RFID once they've used their

Voucher Redemption Info

Published March 28th, 2023 by Emily Hill

If a guest is wondering when and by who a voucher was used, follow these steps to find that information.  If you do not have the voucher number handy: 1. Locate their customer manager profile and go into their inactive vouchers.  2. Identify the voucher the guest is inquiring about and double-click.  3. The inactive date will be shown here.  4. If y

Child Care

Published October 6th, 2022 by Emily Hill

Snowplay Add-On For children ages 2-4 who are registered in daycare, parents can choose to add on an afternoon Snow Play session for an additional $49. Advance registration & purchase of the Snow Play add-on is not required or available - they request it at time of drop off and daycare will collect payment. Immunizations Update All children bein

The Woodward Wind Down

Published April 6th, 2024 by Emily Hill

Event Location The upper section of Peace Park is expected to remain open, only the bottom will be closed for the event. Non-registered riders will be required to exit the Peace Park onto lower Header (above the water tank). Update This event is currently sold out, but you can click the link below to join the waitlist. April 13th, 2024 Details As th

Resort Updates

Published December 6th, 2022 by Emily Hill

12/3/2022 12.03.2022 Resort Update.pdf

Partner Lodging Info

Published November 17th, 2022 by Emily Hill

Killington Grand Hotel Right at the base of the mountain Ski in/Ski out  Spa Outdoor Heater Pool Preston's Restaurant  Grand Cafe with Starbucks  Trail Creek A football fields walk to the lifts Full Kitchen in units Wood burning fireplace Close to slopes Activity Center  Indoor pool with hot tub Highridge  About 2 miles to the slopes with shuttle se

Mountaineers

Published December 7th, 2022 by Emily Hill

Info Ages 7-17 years old.  Available: Saturday-Sunday and daily during peak* periods from mid-December 2022 through March 26, 2023. *Peak Dates: December 23, 2023 - January 1, 2024; January 13-15, 2024; February 17-19, 2024 Ability: Best for those who have already skied/snowboarded Drop off: 9:30a.m. Pick up: 3:00p.m. Meeting Location: Slopeside of

Pico LTS/LTR

Published December 7th, 2022 by Emily Hill

Info Available: Saturday- Sunday and daily during peak* periods *Peak Dates: December 23, 2023 - January 1, 2024; January 13-15, 2024; February 17-19, 2024 Ability: Designed for beginners Meeting Location: Slopeside of the Pico base lodge area Lesson options:  Adult Learn To Ski/Ride - choose from either the 9:30a.m. or 12:45p.m. lesson. (lessons ar

Stored Value

Published October 26th, 2022 by Emily Hill

Details Stored value (beast bucks) was once used to add money onto a guest's account so they could use it at various locations around the resort by simply tapping their pass at the time of purchase. However, we have moved away from using this feature since the 20/21 winter season when food and beverage adopted the square credit card processing syste

Online Voucher Redemption

Published January 10th, 2023 by Emily Hill

Web Redemption 1. Guest will need to log in to their online account.  2. Within their account, they will be able to see a voucher tab which will display all active vouchers once selected.  3. Select the "redeem" button next to the voucher they would like to use. 4. A box labeled voucher redemption will pop up verifying the type of voucher the guest

Pico Fitness Center

Published January 10th, 2023 by Emily Hill

Online Registration Guests can now make pool reservations online here instead of calling in.  Facilities & Services Workout facilities: Exercise room (free weight and cardio equipment), spin room, yoga/studio room. Note: Shoes that have touched the ground anywhere outside are not allowed in the weight room, please bring indoor only shoes with yo

Hotlists

Published November 21st, 2022 by Emily Hill

A guest's pass can be made temporarily inactive by hotlisting their access on their account. This will alert agents as well as ticket checkers/lift attendants that the pass they have is not able to be used and they will need to follow up with an agent about the issue.  You will most commonly see hotlists that require a relatively easy fix such as "L

Pond Skim

Published April 6th, 2024 by Emily Hill

Update Tickets are SOLD OUT for this event and the waitlist is full. This event offered pre-registration this year to avoid having to turn potential participants away on the morning of the event. April 13th, 2024 Registration Tickets for this event are sold out, and we are not accepting any more names on the waitlist. This event is open to both skie

Tax Exempt Procedure

Published February 7th, 2023 by Emily Hill

If they are mailing a check in, please have them send to the address below: Killington/Pico Ski Resort Attn: Accounts Receivable 4763 Killington Road Killington, VT 05751 We may accept checks onsite for ticket related purchases Lodging What Operations needs to do: Check Taxexempt@Killington.com for Forms Needed Copy of Tax-Exempt Certificate Copy of

Ikon How To's

Published December 6th, 2022 by Emily Hill

We can access guest records through ikon using this link.  Much like RTP, you can search for a guest's information by entering their name (last, first), email address, phone number, or pass number in the find a guest search bar.  Verify it is the correct guest account by the provided information attached to their account. Do not rely on the picture

New England Uphill Pass

Published November 1st, 2024 by Emily Hill

The Uphill New England multi-mountain uphill membership pass provides uphill access to 18 ski resorts across MA, VT, NH, and ME with a single purchase. This is an Uphill-only pass - NO chairlift access.  You  skin or split-board uphill and ski down. Some resorts allow snowshoes. Uphill New England provides an armband, streamlined set of waivers, and

Pico Group Lessons

Published December 7th, 2022 by Emily Hill

Info Ages 18+ Available: Saturday-Sunday and daily during peak* periods from mid-December 2023 through March 2024. *Peak Dates: December 23, 2023-January 1, 2024; January 13-15, 2024; February 17-19, 2024. Ability: Beginner or intermediate Meeting Location: Slopeside in front of the Pico lodge at the Snow Sports School Lesson meeting sign Lesson opt

Michelob Ultra Golf League 2023

Published April 28th, 2023 by Emily Hill

Michelob ULTRA and the Killington Golf Course are teeing it up once again this summer with Golf League every Thursday night from June 15th-August 31st with exciting contests and great prizes for top team gross scores and flag event winners.  The format is a 9-hole scramble tournament on the front 9. Sign-ups are available as a team or as an individu

Ski Council Details

Published December 2nd, 2022 by Emily Hill

Killington Resort and Pico Mountain support Ski Council and Clubs and as a way of showing it, we've offered up the following discounted lift ticket prices. These lift tickets must be purchased in advance and require a ONE PASS RFID Card. For Ski Council Appreciation Dates, you must also have a valid Ski Council or Ski Club membership card reflecting

Call Flow Fundamentals

Published November 9th, 2022 by Emily Hill

Your manager/supervisor will put you in call queues that will filter the type of calls you will receive during your shift. Once logged in to Purecloud and your systems are set up for the day, you will want to make sure you go on queue so you can start answering calls. A normal call will look like the following in Purecloud: 1. You will be alerted th

Pico Private Lessons

Published December 6th, 2022 by Emily Hill

Info ALL LESSONS MUST BE BOOKED ONLINE IN ADVANCE Available: Thursday-Monday, and daily during Peak Dates Peak Dates: December 23, 2023 - January 1, 2024; January 13-15, 2024; February 17-19, 2024. Ability: Open to all levels Meeting Location: Lessons meet slope side of the Pico Mountain base area Lesson Options: 1.5 hours, 1/2 day or Full day All l

Fast Tracks

Published March 23rd, 2023 by Emily Hill

Tiered Pricing We will be pricing fast tracks seasonal products based on how many sell. Depending on sales and inventory levels, prices subject to change throughout the season.  Daily Fast Tracks available Dec. 14-Apr. 6 May be purchased by anyone (season pass, Ikon Pass, day ticket holder, etc.) Midweek (non-peak): $49 Weekends (non-peak): $64 Peak

24/25 Ikon Passes

Published March 24th, 2023 by Emily Hill

Reminder 24/25 Pass not valid for Spring 2025 Skiing Reprint Fee We will now be charging a fee of $5 to reprint Ikon passes unless the guest has not yet received their pass for the season.  Media> KP Media> Ikon reprint $5 (make sure you are in onsite sales channel) Details & Pricing Ikon Pass is direct to lift (once physical pass has been

Returning a Lift Ticket

Published November 22nd, 2022 by Emily Hill

Via Order Processing Open the order containing the products you would like to change. Assuming the items have been fulfilled click the action button under each product and select return. The products will then move over to "sales transaction", listing the price and product amount as a negative number.  Apply the 10% cancellation fee by going to the

Peak Dates

Published October 28th, 2022 by Emily Hill

The following list of peak days may affect the usage of some ticket access or season pass discounts. Make sure to check each product article for a list of more detailed blackout dates.  Killington will operate 8am-4pm during these periods and Pico will operate 8:30am-4pm. November 28 - December 1, 2024 December 25, 2024 - January 3, 2025 January 18-

Private Lessons

Published October 21st, 2022 by Emily Hill

Reminder Please do not assign instructors to lessons, instead add notes to the product and contact the private lesson chat you are assigned to (Tickets or Call Center). Just because there are notes on the lesson does not mean any special requests are guaranteed. Please also contact the private lesson chat for both special requests or instructor requ

24/25 Community Partners Pass

Published October 12th, 2022 by Emily Hill

Summer Pass Info: https://killington.helpjuice.com/en_US/summer-passes/community-summer-pass Eligibility Link to verify eligibility:  https://powdr.sharepoint.com/:x:/s/KillingtonReservationsandCallCenter/EZ01yD7ZNKJHpit3WgZucSsBCSZhXEyGKfX1o7VqY6pKcA?e=TvvOi6 BAF Vouchers Bring a Friend vouchers are not available for the passes in this article.  El

Tips for selling learn to ski

Published August 15th, 2022 by Emily Hill

Review of the Learn to Ski/ Ride program “ Beginner” is too broad a term to use for LTS/R because people interpret it to mean anything from first-time to average.  First-timers, as defined below, are what we teach in LTS/R. Definition of "First Timer": One who has never  placed their feet in ski or snowboard boots, stepped on skis or a board and sli

Old RTP vs Central RTP

Published August 15th, 2022 by Emily Hill

General Info We have transferred all products and customer information to the Central RTP system. This will allow all POWDR resorts that use Central to link products and customer information so it can be easily accessible to users.  For the most part, RTP Central will look and feel the same as the old RTP. The general processes are the same and the

Online Accounts

Published August 18th, 2022 by Emily Hill

How to Set UpA guest can make an online account through Killington.com by clicking the Register button in the top right corner of the page. They will need to complete all required data to set up their account. Once they have an account, they will also have a profile in RTP, linked to the email they used. Users with AOL or Yahoo emails may experience

Pico Explorers

Published August 21st, 2022 by Emily Hill

Update The Trekkers Season Pass and Pico Prospectors program has been discontinued.  Info Book Here ALL LESSONS MUST BE BOOKED ONLINE IN ADVANCE Available: For 6 weeks, meets on non-peak Sundays Program dates: January 21 and 28, 2024; February 4, 11 and 25, 2024; March 3, 2024. Drop off/Pick up: 9:45a.m. for the 10:00a.m.-12:00p.m. session and 12:45

Risk Waivers

Published August 23rd, 2022 by Emily Hill

24/25 Waiver The risk waiver for the 24/25 season is now available within the list of waivers. Be sure to assign the correct waiver to the guest depending on the product they have.  Details: All Killington/Pico guests participating in any offered activities are required to fill out a risk agreement waiver. The waiver must be signed online when possi

Inventory Lookup

Published August 24th, 2022 by Emily Hill

From ONE|Resort TOOLS, click on Pooled Inventory. Select Product Date at top of the Pooled Inventory window. Select the Killington Pico Resorts drop-down.  Select Killington/Pico (whichever inventory location you are looking for). Select the product type you want, and the inventory will show. OR When selling a product with a set inventory, there wil

24/25 KMS/KSC/PSC Coach Passes

Published October 12th, 2022 by Emily Hill

Details and Pricing $229 Coaches of Killington Mountain School, Killington Ski Club, and Pico Ski Club are eligible.  KMS, KSC, and PSC purchase the passes. KMS purchases are tax-exempt. KMS/KES support staff are not included with this pass (see KES/KMS Staff Article).  Passes sold through group sales back office. Delete Perks & Discounts Lodgin

Mountain Statistics

Published November 10th, 2022 by Emily Hill

Killington Mountain Elevation: 4241' Pico Mountain Elevation: 3967' Base Elevation: 1165' Killington Mountain Pico Mountain Combined Skiable Acres 1,509 468 1,977 Trails 155 58 213 Miles of Trails 73 19 92 Total Lifts 21 7 28

Season Pass Checklist

Published November 14th, 2022 by Emily Hill

Follow these steps to ensure a guest's pass is ready for the winter season.  Is their date of birth in the system accurate/listed? (To confirm, ask "can you confirm your date of birth")  If Date of birth is listed as "unknown", uncheck box and enter a DOB. Does the passholder have a photo uploaded? (And no further than 5 years out of date). Do they

Opening Day Info

Published November 17th, 2022 by Emily Hill

Reminder Opening Day is reserved for Killington Season Pass, Beast 365 and Ikon Pass Holders. Children ages 6 and under will receive a Kids Ski Free ticket if accompanied by a season pass holder. No other passes, tickets, vouchers or reciprocal discounts will be accepted.  Resort will be open to the general public at 9am on Saturday, November 4th. 

Vermont Ski Museum Benefit Coupons

Published November 21st, 2022 by Emily Hill

When people purchase memberships to the Vermont Ski Museum they will receive a coupon book with certain offers from resorts. You will find an image and details of the coupon below.  Killington Coupon Pico Coupon

Lift Delay Compensation Policy

Published February 3rd, 2023 by Emily Hill

Details & Amounts When a lift is stopped for an extended amount of time due to a mechanical or weather issue and guests are forced to remain on the lift during this time, Killington/Pico will compensate guests with a lift ticket credit voucher (Or Brighten Your Day Card) at an amount to be determined by mountain operations using the compensation

Looking up Transactions

Published February 7th, 2023 by Emily Hill

Finding all transactions done in a day If you need to backtrack and look up a transaction you had earlier in the day follow these steps: One Resort Tools Email receipt/reprint receipt  Make sure the box receipt is checked  Click "advanced search" Set search type to "Client/Date Range" Set the time frame as the time you completed the transaction, or

Purecloud Sound Troubleshooting

Published March 4th, 2023 by Emily Hill

If you need to adjust your profile due to sound issues (say you want phone calls to ring through your computer rather than your headset):  Select your profile icon in the upper right-hand side of the screen. 2. Hit the drop-down next to "Your Name Web" 3. Select WebRTC Settings 4. Select the drop-down under "Audio Controls"  5. Select the current au

Maxxis Eastern States Cup

Published June 26th, 2024 by Emily Hill

Details June 29th 2024 - June 30th 2024 Killington Resort is proud to once again host the Maxxis Eastern States Cup: Thule Showdown, featuring exciting Downhill and Enduro racing for all age groups. Returning this year will be the Thule Showdown Bonus, a feature of Maxxis ESC that will award all Enduro and DH racers at Thule Showdowns with 110% Stan

Cancellation Policies

Published October 27th, 2022 by Emily Hill

Lodging  Reservations canceled 15 or more days before arrival receive a FULL refund.  Reservations canceled 1-14 days prior to arrival forfeit 50% of the reservation total.       Changing properties, units, or dates, is considered a cancellation, and cancel fees will apply.    Same-day cancels forfeit all monies.     Example – A reservation schedule

Community Summer Pass

Published April 20th, 2023 by Emily Hill

Details & Pricing Eligible to anyone who qualifies for a winter community pass (i.e. Merchant, Castleton Staff, RRMC Staff, KES/KMS Staff, Killington Fire Dept, Local Student, KSC/PSC etc. This pass includes unlimited Summer 2024 mountain bike & scenic ride lift access, golf course greens fees, and adventure center. Is available as a stand-a

24/25 Local Student Passes

Published October 12th, 2022 by Emily Hill

Grades K-6 $83 K-6 Grade students who reside in Killington, Mendon, Bridgewater, or Plymouth in addition to any student who attends Killington Elementary School. KES buys some passes (tax-exempt). Passes are purchased online and then manually verified onsite via list provided by the eligible town/school in order for pass activation. To view the list

End of Season Operations

Published March 9th, 2023 by Emily Hill

K1 Bonus Weekend The K1 Gondola will be open beyond the expected closure date and will run an additional weekend the 27th-28th of April from 8-4.  Pico Rentals/Lockers All seasonal and daily rentals must be returned by April 7th to the Rentals & Service Center. After this date, rental equipment must be returned to Snowshed Rentals. Seasonal Lock

Winter Lodging Vacation Packages

Published October 18th, 2022 by Emily Hill

If guests are booking more than 20 days out they will have the option of paying in full and getting and bigger discount or paying one night deposit and the final payment is taken 15 days before their reservation Cancel Policy: 15 days or prior for a full refund, 14-1 days losing 50% of reservation total, Same day is full forfeiture RSVIP is only the

Bike Park Rentals

Published April 7th, 2023 by Emily Hill

Misc Rentals Helmets, Body Protection & Shoe Rentals are now available for purchase on the website to avoid unnecessary ticket window visits. Direct guests to add on their additional rentals through the website to correctly link their products to their account.  Details & Pricing Located at the Snowshed Base Lodge, our fleet of 200+ rental b

Online Ticket Sale Process

Published March 14th, 2023 by Emily Hill

Reminder For mobile sales, guest will have to scroll to the right to access the different age groups. The following processes are to assist guests through the lift ticket checkout process. Call center agents will not need this info unless a guest needs help with the navigation of the website. Otherwise, see below for the new discount calculator to a

Parking

Published November 23rd, 2022 by Emily Hill

Parking & Navigation  All base lodge parking lots offer free public parking and convenient drop-off and pick-up areas—so drop your passengers and gear, then go park the car. Your friends and back will thank you for it. On weekend and peak days we also offer preferred parking at K-1 and valet parking at Snowshed Base Lodge for a nominal fee. All

World Cup Info

Published October 6th, 2022 by Emily Hill

Reminder Tickets will be available for purchase  here . 100 Day Club Non-staff members of the 22/23 100 Day Club will each earn 2 free grandstand tickets for Sunday of the World Cup. They will be emailed details of this and receive a code to redeem two comp tickets. A list of names and codes can be found on teams.  Important Info All tickets will be

2024 Spring Pass

Published February 21st, 2023 by Emily Hill

New for 23/24 Season, photos are required for all Spring Pass holders.  Cancellation Policy No refunds or credits are allowed. Details & Pricing  Get your Spring Pass for unlimited skiing and riding from March 15, 2024 through the very last day of the season. Plus, your Spring Pass is also valid at Pico Mountain until it closes for the season. S

24/25 Merchant Pass

Published September 29th, 2022 by Emily Hill

BAF Vouchers These passes are not eligible for bring a friend vouchers.  Check Payments If the guest brings a check to window to pay for their pass, the seller should include the guest name, business and transaction number on a sticky note attached for deposit to accounting.  Verified Passholders Find sheet here.  Merchant-Local: $549 The staff of K

24/25 Killington Elementary & KMS Staff

Published October 12th, 2022 by Emily Hill

Details & Pricing Pass Cost: $229(+tax) Pass Details: Customer purchases online and we will manually check and verify to have pass activated. List found here.  Staff and faculty of Killington Elementary School and Killington Mountain School (non-coaching) are eligible. Eligibility will be verified by a list provided by the schools.  Winter Seaso

Merging & Inactivating Accounts

Published August 24th, 2022 by Emily Hill

On occasion, you may come across a guest that has more than one guest account in RTP. It is important to verify the accounts & either merge the accounts into one if there is pertinent data in all or inactivate any account with no data other than the guest name.  Please do not merge accounts with IKON access  Merging Duplicate Guest Records When

Retail Discount Codes

Published December 9th, 2022 by Emily Hill

The following codes can be used for the listed pass holders to receive a discount on their retail products when shopping online.  Online discounts match what guests/employees would get in the store physically.  Discounts good on all items NOT ON SALE. Pass Type Discount Amount Discount code to apply online Beast 365 Pass 25% 2025BEAST365 Pico KA Pas

Summit Guarantee

Published January 7th, 2023 by Emily Hill

Reminder  Turn on website alert notifications to stay updated as to when Summit Guarantee is in effect.  (Killington Reservation and Call Center teams channel>website alerts>click three dots in the upper right-hand corner and select channel notifications>select all activity.) Almost all of Pico’s terrain is serviced by two lifts: The Golden

Cancellation Credit Vouchers

Published December 7th, 2022 by Emily Hill

Voucher credits can be issued up until 10 AM on the start date of the product. Any issuance of vouchers after this time is up to the agent's discretion. Follow the steps in the appropriate tab to issue the monetary voucher credit that can be used on a lesson, ticket, rental related product for up to 54 weeks.  Via Order Processing Open the order con

Season Pass Cancel Policy

Published October 16th, 2023 by Emily Hill

Links/Contact Info If guests have additional questions or concerns, they may contact seasonpass@killington.com . Find the most recent season pass cancel policy here .  Staff can request a cancellation for their season pass here .  Guests can request a cancellation for their season pass here .    There will be no cancellations granted for changes in

NSAA Gold Pass Program

Published November 4th, 2022 by Emily Hill

Direct to Lift The Gold Pass cards are direct to lift. They will not need to pick up any additional tickets from the window.  Rules The Gold Pass is fully transferrable and may be use by anyone the owner designates.  Access may be limited or unavailable due to COVID-19 and is subject to capacity limitations, reservation policies, closures or any oth

Adult Bike Camps

Published April 7th, 2023 by Emily Hill

Details & Pricing Ability: Open to riders of all ability levels, ages 18+  Available: 2-day Session, June - September Available Sessions: 9:00 a.m. - 3:45 p.m., Morning and afternoon coaching sessions are broken up by a 1-hour lunch period midday. Lesson Meeting Location: Snowshed Lodge Participants will have the opportunity to develop new skill

Summer Scenic Lift Rides

Published April 7th, 2023 by Emily Hill

4th of July Operations The Peak Lodge will be open Thursday July 4th, but will return to Fri-Sun operations the following week.  Peak Lodge  Guests will have access to the Peak Lodge as of Summer 2024. Please read about the operating schedule under the Peak Lodge tab.  Daily Pass Info Pre-purchased tickets must be purchased before midnight on the da

Bike Park Lift Tickets

Published April 7th, 2023 by Emily Hill

Update We will no longer offer the 10-1 lift ticket or rental product due to the lack of sales in previous seasons.  Details & Pricing Lift tickets must be purchased online, even if you are buying day-of. Rates are dynamic and the prices are dependent on how far in advance you book and day of the week you plan on visiting. The earlier you buy, t

Golf Season Pass

Published April 7th, 2023 by Emily Hill

Details & Pricing Valid every day of the golf season.  Cart pass add-on valid for pass holders only every day of the golf season.  Through 5/30/2024 5/31/2024 & Later Ages 30+ $399 $509 Ages 29 & Under $289 $359 Cart Pass add-on $289 $359 Delete Perks/Discounts Lodging Discounts: 20% off select lodging through Killington Central Reservat

Staff Golf Passes

Published April 7th, 2023 by Emily Hill

Details & Pricing No additional discounts on top of employee discounts.  LOWP (laid off with privilege's) Golf Pass $289 Valid every day of the season LOWP Cart Pass $269 Valid for pass holder only every day of the season Staff Currently Employed Cart Pass $129 Delete Operating Schedule Summer 2024 Info TBD Opening Day: Friday May 26 to season p

Voucher How-Tos

Published January 12th, 2023 by Emily Hill

Adding Voucher to Transaction/Order To apply your voucher to an order complete one of the actions.  If you have the voucher number handy, paste the number into the "Scan or Enter Voucher" box to apply to the sale.  If you located the voucher in the customer's profile, copy the voucher from their customer manager and paste it into the "Scan or Enter

Force/Add Days on a Pass

Published November 10th, 2022 by Emily Hill

One Resort Tools Ticket/Pass Information Search Customer/Scan Pass Select the correct pass access (not pass media) Select force in the top left Enter days the guest was not able to scan and add a comment Add Ok If merging days from one type of access to another, go into the profile you are taking the days away from and follow the same steps, but ent

Looking Up a Customer Profile RTP

Published April 21st, 2023 by Emily Hill

Accessing customer information in RTP can be tedious due to the number of profiles in our system. Using these steps will help you narrow down your search results and minimize mistakes.  1. One of the first steps should be to search the guest by their name (first, last). However, depending on their name or how many profiles we have it can pull up a v

Inntopia Searching/Search Results

Published April 21st, 2023 by Emily Hill

Searching for Rooms  When searching for rooms to book, it is most important to enter the check-in date as well as the check-out date (or the number of nights staying). It is also important to enter the number of adults and children staying even when booking for a Killington-owned property. The number of people is needed for many third-party properti

Operating Schedule

Published May 20th, 2022 by Emily Hill

Winter 2022/2023 The Beast Coaster and Motor Room Bar will not be operating during the Winter 22/23 Season.  Regular Season  Mid-November Through Late April Monday-Friday: 9:00 a.m.-4:00 p.m.  Saturday, Sunday & Peak Days*: 8:00 a.m.-4:00 p.m.  Delete Early Season  Opening Day Through Mid-November Unlike most resorts, we don't set an opening dat

Mountain Bike Group Lessons/Clinics

Published April 26th, 2023 by Emily Hill

Details Ability: Open to all intermediate and advanced level riders, ages 6+ Available: Daily, June - September; Clinic topics vary by date and time. See the schedule below. Available Sessions: 2-hour lessons daily at 10:30 a.m. and 1:30 p.m. Lesson Meeting Location: outside next to the Beast Coaster Group lessons are intended for intermediate and a

Mountain Bike Private Lessons

Published April 26th, 2023 by Emily Hill

Details Ability: Open to ages 6+ are open to riders of all ability levels Available: June - September Available Sessions:  Half day (max 4 people) 10:00a-12:30p or 1:30p-4:00p, daily. Full Day (max 6 people) 10:00a-4:00p, daily. Lesson Meeting Location: outside next to the Beast Coaster Lessons must be purchased online, if booking in advance. Reserv

Total Archery Challenge 2023

Published April 28th, 2023 by Emily Hill

May 26-28th, 2023 Black Rifle Coffee Company Total Archery Challenge Powered by PSE is coming to Killington/Pico, Vermont for three days and is bringing you the greatest outdoor 3D archery experience in the nation. We work hard to provide a fun, family-friendly environment where everyone can enjoy the great sport of archery. It’s like we always say,

Bike Bum Race Series 2023

Published April 28th, 2023 by Emily Hill

JUNE 21ST 2023 - AUGUST 23RD 2023 Get ready for a local race series that’s all about fun and friendly competition: the 8th annual Bike Bum race series returns June 21st! The 10-week race series is held Wednesday afternoons (2:00 p.m. – 5:00 p.m.) from June 21 to August 23. Sign up to ride solo, or form a team of up to five people. Teams may be made

Cooler in the Mountains Series

Published April 28th, 2023 by Emily Hill

New Location Summer 2024, the Cooler in the Mountains Concert Series will take place at K1 Base Area at the bottom of Superstar near the Roaring Brook Umbrella Bar.    Location JUNE 29th - AUGUST 31st Join us at the bottom of Superstar (near the Roaring Brook Umbrella Bar) from 3:00 p.m. - 5:30 p.m. for a FREE concert weekly on Saturdays. Grab a law

Killington Wine Festival 2023

Published April 28th, 2023 by Emily Hill

JULY 21ST 2023 - JULY 22ND 2023 Sip, sip, hooray—the Killington Wine Fest returns for its 23rd year on July 21-22! Hosted by the Killington Pico Area Association, wine lovers and aficionados are invited to enjoy new wines amidst stunning views of the Green Mountains of Vermont. ESTATE GALA AT THE PEAK Wine Fest kicks off the evening of Friday, July

Spartan Race 2023

Published April 28th, 2023 by Emily Hill

SEPTEMBER 16TH 2023 - SEPTEMBER 17TH 2023 @Bear Mountain Parking Shuttles Facilities Heat Starting Times Spectator Areas Activities Dining  

Brewfest 2023

Published April 28th, 2023 by Emily Hill

SEPTEMBER 30TH 2023 Wet your whistle with a backdrop of Vermont's finest autumn foliage and enjoy live music, fabulous food offerings, and dozens of the finest craft beers in the region. Brewfest is one of Killington’s most distinctive annual celebrations. This event will once again be returning to the Pico Mountain Base Area to enjoy the best in cr

Ticket Kiosks

Published January 13th, 2023 by Emily Hill

The kiosks are the fastest way to get your tickets so you can get on the mountain as quickly as possible. If you’re visiting on a Saturday or holiday, expect longer than normal lines in ticketing and rentals if you arrive with everyone else. Get here early (before 9:00 a.m.) to reduce stress and have more time on the snow.  Locations Ticket Kiosks w

Adventure Center

Published August 19th, 2022 by Emily Hill

Call Center Orders Do not fulfill orders with Adv Center Day Passes. Pre-purchase discounts will automatically apply to the products based on the product date and when you are selling.  Season Pass Info Perks Up to 20% off select lodging through central reservations.  15% off food and non-alcoholic beverages at Base Lodge food courts, Killington-own

Forms & Sheets

Published January 27th, 2023 by Emily Hill

Employee Forms Helpjuice Requests Paramount Theater Raffle End of Day Log Salary Time Sheet Safety Topics Form (expand to view topics) April Safety Topics: 4/7: What is a Confined Space? 4/14: Working Together Safely in Confined Spaces 4/21: Don't Just Turn it Off - Lock it Out 4/28: Distracted Driving Awareness 5/5: Living with Vermont's Black Bear

Golf Info

Published May 11th, 2023 by Emily Hill

Policies GOLF COURSE POLICIES Collared shirts required. Please no blue jeans, sweat pants or gym shorts. All alcohol must be purchased on the course per our liquor license. No outside alcohol may be brought onto the course. No dogs on the course. No walking on the course unless player or players are playing a round of golf. Pace of Play is 4.5 hours

What to Fulfill vs What Not to Fulfill

Published January 6th, 2024 by Emily Hill

This is for the use of pre-booked items sold in Order Processing via the Call Center. Do Fulfill: Don't Fulfill: RFID Cards Regular Lift Tickets Group Lessons Private Lessons Learn to Ski/Ride Comp BAF Ticket Regular Season Passes (B365, Unlimited, Midweek, etc.) Cancelation Credit Vouchers Cancel Fees Fast Tracks Gondola Reload Tickets Rentals Lear

Printable Season Pass PDF

Published March 24th, 2023 by Emily Hill

2024 Summer Season Pass PDF Summer Season Pass Sheet.pdf Image 24/25 Killington Season Pass PDF 24-25 Killington Season Passes and Products.pdf Image 24/25 Pico Season Pass PDF 24-25 Pico Season Passes and Products.pdf Image

SnoCountry Gold Card

Published May 18th, 2023 by Emily Hill

SnoCountry issues “Gold Cards” to each General Manager and Marketing Director of its member resorts.  Follow the directions on the provided coupon/document found below. Can be redeemed at the ticket window but we will need guests to create/login to online account to sign waivers and assist with any future transactions.  Scan voucher in the "scan/ent

Group Sales Tickets

Published November 22nd, 2022 by Emily Hill

G-Ticket Vouchers vs. Group Discount Codes G-Ticket Vouchers are group sales tickets booked through group sales and done through the group leader who will supply their members with vouchers to redeem online. The group leader will pay at once for the vouchers to then be distributed.  Group Discount Codes are provided to groups via the business. Membe

Summer Owner Card Discounts

Published May 31st, 2023 by Emily Hill

Must have valid 23/24 Owner Card present at time of purchase/booking.  Discounts cannot be combined.  Food & Beverage Summer Activities Spa Retail F&F Lodging Owner friends and family code: 35J0sR Book through worldnxt: https://www.bookkillington.com/#/room?group=35J0SR No Block, use general availability.  Using Friend & Family Rates. Pl

Drop/Deposit Procedures

Published June 1st, 2023 by Emily Hill

Check Procedure Please drop checks with the new check deposit form (the yellow card) Make sure checks are left in safes, not in a common area Multiple checks can be left in a drop, but please fill out a check deposit form for each check Redeemable Media Procedure (k-cash/BYDC) Each drop should be bagged. Please no loose redeemable media. Each drop s

Events Calendar

Published June 6th, 2023 by Emily Hill

Find more info about each event through this link. 

Passholder Pictures

Published June 9th, 2023 by Emily Hill

Photos cannot be taken at a ticket window due to system limitations. Please direct the guest to updating the photo online with the steps below   If a profile does not have a picture by the start of the 2023-2024 winter season, profiles will be considered inactive and will not allow access to discounts or lift access until the picture has been upload

Lodging Lift Ticket Discount

Published May 18th, 2023 by Emily Hill

Guests staying at the Grand will recieve a link to puchase their lodging lift tickets at a discounted rate in their confirmation email.  As part of the checkout process there will be a prompt to enter the itinerary number which they will need to complete their purchase.  Any guest service/ticket related location should be able to assist guests, even

Creating an Order in Order Processing

Published June 21st, 2023 by Emily Hill

In the Order Processing screen click the “Create a New Order” button at the top of the screen. In the Order Processing screen click the “Create a New Order” button at the top of the screen. 2. Set the arrival date as the date the ticket product starts (or select the current date for non-date specific products). 3. Attach a primary customer to the or

24/25 Castleton University Pass

Published September 29th, 2022 by Emily Hill

Links Link to verify eligibility: https://powdr.sharepoint.com/:x:/s/KillingtonReservationsandCallCenter/EZ01yD7ZNKJHpit3WgZucSsBCSZhXEyGKfX1o7VqY6pKcA?e=TvvOi6 Link to apply for pass: https://vermontstatecolleges.formstack.com/forms/castelton_beast_pass Link to upgrade to Killington access: https://purchase.killington.com/s/community/p/castleton-se

24/25 Burton HQ Season Pass

Published November 9th, 2022 by Emily Hill

Eligibility:  Burton Headquarters Employees  (not  available to any additional family members, friends,  or other Burton locations )  Find a list of eligible employees  here .   Pass Details:  2024/25   Unlimited  Winter Season Pass to Killington Resort and Pico Mountain.  No b l ackout dates .  No additional discounts are  offered   on lodging, sno

Lift Tickets

Published September 29th, 2022 by Emily Hill

Pricing Dates 1-Day Ticket Adult 18-64 Youth 7-17 Senior 65-79 Oct. 1 - Nov. 20, 2024 $96 $74 $82 Nov. 21 -Nov. 29, 2024 $115 $89 $98 Nov. 30 - Dec 13, 2024 $135 $104 $115 Dec. 14 - Dec 20, 2024 $155 $119 $132 Dec 21, 2024 - Apr 6, 2025 $199 $153 $169 Apr. 7 - Apr 13, 2025 $155 $119 $132 Apr. 14 - Apr 20, 2025 $135 $104 $115 Apr. 22 & later $96

Brighten Your Day Cards

Published August 24th, 2022 by Emily Hill

New Procedure! Please read the procedure section as we have updated our process when collecting BYDC and K-Cash Purpose The Brighten Your Day Card empowers you to perform random acts of kindness and solve guest frustrations quickly and easily. Its purpose is to turn an unpleasant circumstance into a positive experience, allowing you the opportunity

24/25 Unlimited Pass

Published March 16th, 2024 by Emily Hill

Pricing/Details Winter 24/25: Unlimited Skiing & Riding Summer 2024: Unlimited K-1 Gondola Scenic Rides Ages Through 6/20/24  6/21/24-9/24/24 9/25/24-3/6/25 Adult (30-64) $1,259 $1,439  $1,779  Senior (65-79) $789  $899  $1,089  29-Below Pass (19-29) $829  $929  $1,099  Youth (7-18) $759  $859  $1,089  Super Senior (80+) $79 (or free tickets ava

Bring a Friend Tickets

Published October 12th, 2023 by Emily Hill

Details & Pricing Killington/Pico and Ikon Passholders score big savings for friends and family to ski or ride at Killington and Pico. To allow you to spend more time on the mountain and less time in the ticket line, your friends and family must purchase their own Bring a Friend or Friends & Family tickets online in advance, so you don't nee

Making an Inntopia Reservation

Published July 20th, 2023 by Emily Hill

 Input the dates of the guests' stay  Ask the guest the number of Adults and children (if there are children in the party make sure to input their ages)  You need to determine by listening to your guest as to what they want. If you determine that they want the Killington Grand Hotel input that into the Company space  Determining what package best su

Summer Operations Schedule Calendar

Published May 5th, 2023 by Emily Hill

Operations Update Gondola will be closed 9/10 & 9/11   Summer Calendar Link Please note: event details can be found at https://www.killington.com/things-to-do/events/events-calendar. Details will not be listed in the calendar other than the date they are occurring.     

24/25 Midweek Pass

Published March 16th, 2024 by Emily Hill

Details/Pricing Winter 24/25: Mon-Fri Skiing & Riding Restricted Dates: Dec 26-Jan 1; Feb 17 Summer 2024: Unlimited K-1 Gondola Scenic Rides (valid weekends) Pricing Through 6/20/24 6/21/24-9/24/24 9/25/24-3/6/25 All Ages $729 $799 $929 Delete Perks Unless noted, benefits are valid for the passholder ONLY.  BAF Tickets Winter 24/25: 5 Discounted

Base Lodge Amenities

Published February 25th, 2023 by Emily Hill

Snowshed Adult ski school lessons, private lesson desk, long trail pub, shuttle meeting area, valet parking, largest rental shop.  3861 Killington Road, Killington, VT 05751 Tickets Exterior ticket windows located to the right of the rentals entrance.  Rentals Found to the left side of base lodge on main level.  Food & Beverage Snowshed food cou

Applying Discounts in RTP

Published August 17th, 2023 by Emily Hill

Through the Individual Product To apply a discount to an individual product:  Select the product you intend to discount. Once the customer is attached to the product, select the discount tab on the left of the product box. To apply a set rate discount, select the intended discount, and hit apply.  It may prompt you to insert a pass number. Insert th

Gravity Logic Northeast Sampler

Published September 16th, 2022 by Emily Hill

Window Only Product Windham is no longer participating - they've closed their Bike Park. So it's just 2 free tickets at Thunder Mountain for our Bike Park, Beast 365, Pico KA, and community year-round/summer add-on passholders. Guests at both resorts will need to purchase their pass by June 20, 2024 to be able to take advantage of this perk. This wi

Leisure Group Sales Booking Process

Published August 23rd, 2023 by Emily Hill

Important All activities require advanced reservations of at least 14 days prior to arrival and reservations may be denied. To ensure that reservations can be taken, please reach out in advance. If the reservation request is in too close proximity to the arrival date, group sales options may be limited.  Contacts groups@killington.com Groups@picomou

Fox US Open 2023

Published September 5th, 2023 by Emily Hill

Schedule Wednesday 9/20 Thursday 9/21 Friday 9/22 Saturday 9/23 Sunday 9/24 Delete Registration/Ticket Info Registration and waivers through US Open (online) Register HERE Discounted Fee Deadline: Sunday, Aug 20, 2023 at 12:00 AM ET    Online Registration Deadline: Monday, Sep 18, 2023 at 12:01 AM ET $15 spectator passes available for purchase (up R

Snow Play Program

Published September 7th, 2023 by Emily Hill

Daycare SnowPlay Add-On For children ages 2-4 who are registered in daycare, parents can choose to add on an afternoon Snow Play session for an additional $49. Advance registration & purchase of the Snow Play add-on is not required or available - they request it at time of drop off and daycare will collect payment.   Reminder Children must be po

Pico Rentals

Published September 12th, 2023 by Emily Hill

Details When it comes to convenience, we can’t be beat. In our rental shop, you'll find local feel and superior service. Our warm and welcoming rental facility is conveniently located slopeside at the lodge, so you can save yourself the hassle of hauling gear up to the mountain. Whether you require a minor equipment adjustment or wish to switch up y

Old Helpjuice Articles

Published September 12th, 2023 by Emily Hill

If you need to view past information previously published in Helpjuice please view this link. 

KL Rentals

Published September 13th, 2023 by Emily Hill

Multi-Day Rentals 4 day, 5 day, 6 day and 7 day rental rates available. See pricing on rental rates calendar. Multi-day rentals of 3 or more days include a built-in day off. This gives you the biggest flexibility during your visit to The Beast.   For example, if you purchase a 3-day rentals, you can use them on 3 of 4 consecutive days starting with

How to book with a Travel Agent

Published September 15th, 2023 by Emily Hill

Step 1.  Create your quote                 Step 2. Ask for their IATA number and see if the agency already exists                 Place the number or Agency name in the appropriate box in this case the agency does exist in our database, you would hit select. Step 3. If the agency does not exist in our database then you need to fill in all the inform

Partner Trade Program

Published October 20th, 2023 by Emily Hill

Winter 23/24 For Winter 20223/24, we have transitioned to a Partner Trade Program.  We will trade full-value any-day lift tickets for skis or boards with bindings. Example:  For (1) pair of skis with bindings & (1) snowboard with bindings with a combined value of $1,890, we will trade (10) single day lift tickets, good for skiing and riding any

Loaded Turkey Rail Jam

Published October 23rd, 2023 by Emily Hill

November 18th 2023 Registration Entry fee is $20 plus tax for all divisions.   Due to the location of this event, competitors and spectators WILL may be required to have a season pass/lift ticket in order to compete in or view the event.  *Spectators will have to ski/ride to the venue, no foot traffic will be allowed on the ski trails. Discounted li

Killington Turkey Trot

Published October 23rd, 2023 by Emily Hill

November 23rd from 2023 9:30-11:30am Registration $30 before race day, $35 on race day Registration will begin at 8:00 a.m. on race day at the Pickle Barrel (1741 Killington Road) Register Here About the Race The Killington Turkey Trot is an annual 5K race held on Thanksgiving morning in Killington, VT. The race is in its 12th year and funds raised

Steps to Assisting a Guest

Published October 24th, 2023 by Emily Hill

Step 1) Gather Information Obtain pertinent information Find their RTP profile Find the transaction or order in question if applicable Check their access to verify type of passholder they may be Be patient and clear with your questions Ask simple questions that limits usage of resort specific terminology Remember that a guest may not understand our

Fulfilling Orders

Published November 28th, 2023 by Emily Hill

When an order is made in RTP and a transaction is completed please make sure you are fulfilling all products except for: Any products that include rentals (rentals, lts/ltr, etc.) Any products that require alternative verification (merchant pass, VT student, etc.) All other products we ask you fulfill at the time of purchase by hitting “action” unde

College Week Discounts

Published December 18th, 2023 by Emily Hill

23/24 College Week Update Due to the limited number of businesses offering discounts for college students this year, this information has only been shared internally. If you get a guest asking about the following discounts feel free to share with them. However we will not be posting this publicly.  College week dates: January 1st-5th, 2024 Students

Helpful Videos

Published December 19th, 2023 by Emily Hill

Online Ticket Purchase Process Your browser does not support HTML5 video. BAF Voucher Management Your browser does not support HTML5 video. Redeeming BAF Vouchers Via Email Your browser does not support HTML5 video. Applying Group Sales Codes Online Your browser does not support HTML5 video. Applying Cancellation Credit Vouchers Online Your browser

Damaged Clothing Procedure

Published December 27th, 2023 by Emily Hill

If guests receive damage to their clothing due to a lift please direct them to visit the K-1 Guest Service desk where they may receive up to a $30 Visa Gift Card to cover or help cover the cost of damages. We recommend the guest use a professional cleaner with experience with outerwear garments.  We do not replace the garment.  

Overnight Ski Storage

Published January 10th, 2024 by Emily Hill

We are now offering overnight ski & snowboard storage at K-1 Lodge rentals (at the repair shop) for $10 per skis/snowboard per night. Or $25 with a hot wax included. There are no advance reservations, etc. and payment is made on-site.

MLK Weekend

Published January 10th, 2024 by Emily Hill

Schedule Activity/Date Time Location Saturday, January 13 Candy Bars on Cars Bookmark Decorating & Coloring Center 11 am & on 4:00pm-5:30pm Parking Lots Snowshed 3rd Floor Sunday, January 14 Cookie Decorating & Coloring Corner 4:00pm-5:30pm Snowshed 3rd Floor Info All MLK craft activities are open to the public on a first-come, first-ser

Lodging Policies

Published January 10th, 2024 by Emily Hill

Cancel/Change Policy Cancels:  Reservations cancelled 15 or more days before arrival receive a FULL refund.  Reservations cancelled 1-14 days prior to arrival forfeit 50% of reservation total.  Same day cancels forfeit all monies. Changing properties, units, or dates, is considered a cancellation and cancel fees will apply. Find cancel form here. Ex

Subaru Winterfest 2024

Published January 30th, 2024 by Emily Hill

Shuttles Friday 2/2 - Shuttles will run until 6:00 p.m.—they will do the K-1 to Snowshed loop and Vale loop Saturday 2/3 - Shuttles will run until 6:30 p.m.—they will do the K-1 to Snowshed loop and Vale loop Subaru of New England Sock Drive  As a part of the Subaru Love Promise and Subaru Loves to Help, we will be collecting NEWpairs of socks all w

Greeter Checklist

Published February 2nd, 2024 by Emily Hill

Be prepared for weather conditions BEFORE you arrive if you are scheduled as an outdoor greeter. Clock in Check in with Teams and our website to get information about operations for the day. Have your Greeter tools ready to go: stylus, greeter card, example One Pass Card, Brighten Your Day cards, Drink Cards, and stickers. Check Kiosks- make sure al

Breakage Procedures

Published February 14th, 2024 by Emily Hill

Never cancel an order without direction to do so. How to complete breakage... Go to Order Processing In the Find Order field, click the magnifying glass Advanced Search Drag the applicable search Criteria from left screen to right screen\ Status: Open Sale Locations: Killington Pico Resorts Consolidated Order Dates: select dates to work Select Searc

Valentines Promotion

Published February 14th, 2024 by Emily Hill

We're sending digital [email] Valentine's to Killington, Pico and Ikon Pass passholders. We are also gifting them with some additional/new discounts in retail. See details below.  Retail February 16-25, Killington and Pico passholders will get an additional 10% off non-sale items. So Beast 365 Pass/Pico KA Pass holders will get a 35% instead of 25%

Presidents Weekend Activities

Published February 15th, 2024 by Emily Hill

After an amazing afternoon on the hill with the family, make sure to join us this Presidents' Weekend on the 3rd floor of the Snowshed Base Lodge for kid-friendly activities for the whole family to enjoy. Activities will include coloring, cookie decorating, arts & crafts, and more! Each day's crafts will leave your child with a souvenir to bring

Easter Sunrise Service

Published February 15th, 2024 by Emily Hill

Tickets  Please note that tickets for this event will be pre-sold this year, and that a limited number of tickets go on sale for $10 on Thursday, February 22nd at 10:00 a.m. with proceeds going to benefit Boarding for Breast Cancer (B4BC). If this event sells out online, there will be no tickets available for purchase on the morning of the event. Se

Bomb Threat Procedure

Published February 23rd, 2024 by Emily Hill

Bear Mountain Mogul Challenge

Published February 23rd, 2024 by Emily Hill

Killington's annual mogul competition and springtime party will heat up once again on Saturday, April 6th as amateur bumpers take to the slopes of Outer Limits to battle for a place in the finals. The top 32 men and 16 women will compete in a head-to-head competition for the Mogul Challenge cup. Registration Registration is open to skiers only and i

Adding Account Members

Published February 27th, 2024 by Emily Hill

Please attach familial relationships as often as you can when a primary account holder buys products for their family.  Adding friendships to accounts is not as necessary.  A youth/child must be attached to an account with a parent/guardian even if the parent/guardian is not coming to Killington.  How to add a member while looking at the online acco

March 2024 Scan to Win

Published February 29th, 2024 by Emily Hill

Details We're embarking on a March Scan to Win promotion to encourage additional scans from Ikon and our passholders. We will award prizes at the following scan intervals. Valid for Ikon Pass, Killington Passes (including Spring Pass) and Pico Passes. 2 Days: Free Summer 2024 Gondola Ride Voucher. Can be used by passholder who earns (i.e. Ikon Pass

End of the Day Log

Published March 9th, 2024 by Emily Hill

Reminder This form is for the use of employees working ticket/call center positions.    The end of the day log provides your supervisor/manager with information on how what you may have experienced or had issues with day to day.   The more you fill out the log the more info we can receive to improve training, fix issues or know what may or may not b

24/25 Beast 365 Pass

Published March 16th, 2024 by Emily Hill

Pricing/Details Winter 24/25: Unlimited Skiing/Riding Ikon Base Pass included (cannot be upgraded to Ikon Base Plus or full Ikon Pass). Guest must redeem code, which will be issued in fall by December 10, 2024.  Summer 2024: Unlimited Mountain Biking, Adventure Center, Golf Greens, K-1 Gondola Rides. Ages Through 6/20/24 6/21/24-12/5/24 Adult (30-64

24/25 College Pass

Published March 20th, 2024 by Emily Hill

Pricing/Details Must be age 29 or under and qualify as a PT or FT college student at time of purchase via Sheer ID.  Online purchase ONLY. Winter 24/25: Unlimited Skiing/Riding Summer 2024: Unlimited K-1 Gondola Scenic Rides Through 9/12/24 9/13/24-12/12/24 12/13/24-3/6/25 $489 $559 $669 Delete Perks Discounts are for passholder ONLY, unless noted o

24/25 Seasonal Products

Published March 20th, 2024 by Emily Hill

K-1 Preferred Parking Pricing: Through 6/20/24: $559 6/21/24 & Later: $619 Details: Valid weekends December 7 - March 30 + Dec. 25- Jan 3 & Feb. 17-21 until 12:00 p.m.  Permit tag must be displayed in parked vehicle at all times. Pick up parking pass from K-1 Guest Services Fall 2024.  Delete Snowshed Seasonal Locker Pricing: Through 6/20/24

24/25 Pico KA Pass

Published March 20th, 2024 by Emily Hill

Pricing/Details Winter 24/25: Unlimited Skiing/Riding at Pico + Four Days valid anytime at Killington Discounted Tickets at Killington: From open-12/13 & 4/7-close: $59 daily (including weekend/peak)  From 12/14-4/6: $109 daily (including weekend/peak) Summer 2024: Unlimited Mtn Biking, Adv Ctr, Golf Greens, K-1 Gondola Rides Through 6/20/24 6/2

24/25 My Pico Unlimited Pass

Published March 21st, 2024 by Emily Hill

Pricing/Details Winter 24/25:  Unlimited Skiing/Riding at Pico Discounted Tickets at Killington: From open-12/13 & 4/7-close: $59 daily (including weekend/peak)  From 12/14-4/6: $109 daily (including weekend/peak) Summer 2024: Free Scenic Gondola Rides (Summer 2024) Through 6/20/2024 6/21/24-9/24/24 9/25/24-3/6/25 Adult (19-64) $539 $589 $749 Ju

24/25 Pico VT Student Pass

Published March 21st, 2024 by Emily Hill

Pricing/Details Winter 24/25:  Unlimited Skiing/Riding at Pico Discounted Tickets at Killington: From open-12/13 & 4/7-close: $59 daily (including weekend/peak)  From 12/14-4/6: $109 daily (including weekend/peak) Summer 2024: Free Scenic Gondola Rides (Summer 2024) Eligibility: Must be enrolled in grades K-12 in Vermont School.  Proof of eligib

24/25 Pico Explorers

Published March 21st, 2024 by Emily Hill

Details: Meets six non-peak Sundays: January 26; February 2, 9, and 23; March 2, and 9. Participants must choose AM or PM session at sign up (can no longer switch on weekly basis) AM session meets 9:45 for 10:00-12:00 lesson | PM session meets 12:45 for 1:00-3:00 lesson Pricing: Through 6/20/24 6/21/24-9/24/25 10/18/24-9/25/24 Ages 7-17 $249 $289 $3

24/25 K-Ticket Vouchers

Published April 4th, 2024 by Emily Hill

Pricing/Details All K-Tickets must be used during the 2024/25 winter season; no refunds, credits or extensions. NO EXCEPTIONS, including for injuries, illnesses, etc. Revamped for the 2024/25 season, K-Tickets are still available as one-day transferable vouchers but now available for purchase throughout the holiday season. New for this season, they

24/25 P-Tickets

Published April 4th, 2024 by Emily Hill

Pricing/Details Revamped for the 2024/25 season, P-Tickets are still available as one-day transferable vouchers but now available for purchase throughout the holiday season. New for this season, they may also be purchased as 2, 3, or 4-day non-transferable days which can be used throughout the season and are assigned to the user at the time of purch

Dazed and Defrosted

Published April 6th, 2024 by Emily Hill

April 20th, 2024 Details Join us for our annual spring festival at Killington! Celebrate the season with soft bumps, cold brews, and of course, great live music from SixFoxWhiskey & Mihali. Your finest spring attire is greatly encouraged. Our season passholder appreciation day, which features a free BBQ lunch at K-1, will happen in conjunction w

Adding Early Check In Requests/Cot or Crib Requests

Published April 25th, 2024 by Emily Hill

If the guest is booking a reservation in Inntopia, please add the note in Inntopia. If the reservation is already confirmed please add the note directly in SMS     In SMS Either of these requests need to go in two places  Somewhere on the front of the Reservation, Accounting or Housekeeping line. (Preferable the Housekeeping line). Note: "early ch-i

Mother's Day Ticket

Published May 7th, 2024 by Emily Hill

The rate for the Mother's Day lift ticket will be $48 + tax. Ticket must be purchased at the window but we recommend they create an account online to sign waivers and purchase and RFID in advance if they do not already have one.

Downhill Experience Package

Published April 26th, 2023 by Emily Hill

Formally called the "Learn to Mountain Bike Package"  Early Season Rate Price for the package is $99 early season (adults & youth) up until June 30th which is when pricing will go to what is listed below in the pricing section of this article. For advanced purchase only.  Details Ability: first-time mountain bikers, ages 6+ Available: Daily, Jun

Chargerback Basics

Published August 17th, 2022 by Emily Hill

Details  Chargerback is the new lost and found system implemented resort-wide starting the Summer of 2022. We will be able to streamline processes with this simplified way to report and track down lost and found items. It will also allow us to ship items more efficiently using their included shipment methods.  Links Follow this LINK to the chargebac

RFID Basics

Published April 18th, 2024 by Emily Hill

Updated RFID Pricing We are going to be updating the cost of an RFID card to $6+tax effective for purchases made on or after Tuesday, April 30. This date is to align with summer products going on sale that day. This will be the same for Winter as well.  RFID cards associated with free or comp products will also be priced at $0 (ex. VMBA, MTB BAF, et

Employee Summer Perks

Published April 19th, 2023 by Emily Hill

Paramount Ticket Discounts  Employees can enter to win 2 free tickets to various Paramount shows by filling out the form. If one of the other shows at the Paramount caught your eye, use promo code 24SAVE10SP to save 10% online! Summer Privileges for Currently Employed staff & their eligible dependents. Find at bottom the summer privileges for FT

Reciprocal Bike Park Staff Privileges

Published July 3rd, 2024 by Emily Hill

Details We are pleased to be able to offer reciprocal bike park riding privileges at many of the best and upcoming bike parks in the Northeast. Each Bike Park may have a different process for the Killington Staff members to receive complimentary Bike Park Lift Tickets at their respective locations. Please follow the instructions below and be prepare

24/25 Pico Seasonal Products

Published March 21st, 2024 by Emily Hill

Seasonal Locker Located across from the ticket windows on the first floor of Building C.  Locker Room entrance is open during normal Pico operating hours only, Locker Room is closed when Pico is closed. Lockers must be cleaned out by Pico's closing day. SMALL: 12”x14”x70” LARGE: 16”x16x84 Through 6/20/24 6/21/24-3/6/25 Small Locker $146 $167 Large L