K-Ticket & P-Ticket How To's

Published August 26th, 2022 by Emily Hill

Selling (Employee) We can sell k-tickets at the window, even though we recommend a guests buy them online to get the most accurate information from them.  They will be listed under the KL Tickets tab. K-Tickets work just like vouchers. When you sell, they will be loaded onto their account rather than producing a ticket. You will then need to go in a

Ikon Bike Park Tickets

Published June 24th, 2025 by Emily Hill

Ikon passholders now get access to Killington's Bike Park during summer operations, entitling them to 1 or 2 COMP bike park tickets dependent on their pass type.  Full passholders will be eligible to up to 2 days total at any participating resort (not 2 days per) and Ikon Base passholders will receive 1 day total.  Promotion is for the passholder ON

Chargerback Basics

Published August 17th, 2022 by Emily Hill

Details  Chargerback is the new lost and found system implemented resort-wide starting the Summer of 2022. We will be able to streamline processes with this simplified way to report and track down lost and found items. It will also allow us to ship items more efficiently using their included shipment methods.  Links Follow this LINK to the chargebac

Drop/Deposit Procedures

Published June 1st, 2023 by Emily Hill

Check Procedure Please drop checks with the new check deposit form (the yellow card) Make sure checks are left in safes, not in a common area Multiple checks can be left in a drop, but please fill out a check deposit form for each check Redeemable Media Procedure (k-cash/BYDC) Each drop should be bagged. Please no loose redeemable media. Each drop s

Mountaineers

Published December 7th, 2022 by Emily Hill

Info Ages 7-17 years old.  Available: Saturday-Sunday and daily during peak* periods from mid-December 2022 through March 26, 2023. *Peak Dates: December 23, 2023 - January 1, 2024; January 13-15, 2024; February 17-19, 2024 Ability: Best for those who have already skied/snowboarded Drop off: 9:30a.m. Pick up: 3:00p.m. Meeting Location: Slopeside of

New England Uphill Pass

Published November 1st, 2024 by Emily Hill

The Uphill New England multi-mountain uphill membership pass provides uphill access to 18 ski resorts across MA, VT, NH, and ME with a single purchase. This is an Uphill-only pass - NO chairlift access.  You  skin or split-board uphill and ski down. Some resorts allow snowshoes. Uphill New England provides an armband, streamlined set of waivers, and

Queue Activity

Published November 10th, 2022 by Emily Hill

Queue activity shows agents how many calls are in active interactions, calls that are waiting in the queue, and the specific category of calls that are coming to Killington.  If you would like to view more information, click the three lines in the upper right-hand side of the screen and select all. This will show you more information as far as text

Stored Value

Published October 26th, 2022 by Emily Hill

Details Stored value (beast bucks) was once used to add money onto a guest's account so they could use it at various locations around the resort by simply tapping their pass at the time of purchase. However, we have moved away from using this feature since the 20/21 winter season when food and beverage adopted the square credit card processing syste

Operating Schedule

Published May 20th, 2022 by Emily Hill

Regular Season  Late-November Through Late April Monday-Friday: 9:00 a.m.-4:00 p.m.  Saturday, Sunday & Peak Days*: 8:00 a.m.-4:00 p.m.  Tickets All tickets must be purchased online. Ticket windows are open for guest assistance with online purchasing, lost and found, etc. Our general ticket window hours of operation are 30 minutes prior to lifts

Seasonal Bike Rentals

Published July 26th, 2024 by Emily Hill

To redeem a seasonal bike rental on an eligible midweek day, applicable guests will be asked to go to a window prior to entering the rental shop each day.  Please verify they have purchased either the Staff Seasonal Bike Rental or the VT Youth Seasonal bike rental by checking either Access Profile or Transaction History.  Verify the VT Youth purchas

Pass Suspension by Ski Patrol

Published March 29th, 2025 by Emily Hill

Ski Patrol personnel are authorized by management to suspend a guest’s skiing /riding privileges, based on their conduct not being conducive to a safe or enjoyable experience for other guests or staff. When a patroller has “pulled” a guest’s physical ticket or pass, or recorded the scan number, they must report it to Guest Services as soon as possib

Leisure Group Sales Booking Process

Published August 23rd, 2023 by Emily Hill

Important All activities require advanced reservations of at least 14 days prior to arrival and reservations may be denied. To ensure that reservations can be taken, please reach out in advance. If the reservation request is in too close proximity to the arrival date, group sales options may be limited.  Contacts groups@killington.com Groups@picomou

Meet the Mountain Tours

Published November 10th, 2022 by Emily Hill

Available mid-December through April 5, 2023. When you have nearly 2,000 skiable acres to choose from, it doesn’t hurt to have a little help from your friends. Our Mountain Hosts will take you on a complimentary tour down their favorite trails and help you maximize your time—and fun—on the mountain. They’re the ones with the big smiles and bright gr

Printable Season Pass PDF

Published March 24th, 2023 by Emily Hill

2025/2026 Season Passes 25/26 Killington Passes PDF 25/26 Pico Passes Summer 2025 Passes PDF 2024/2025 Season Passes 2024 Summer Season Passes Summer Season Pass Sheet.pdf 24/25 Killington Passes 24-25 Killington Season Passes and Products.pdf 24/25 Pico Season Passes 24-25 Pico Season Passes and Products.pdf

SUAX Event Tickets

Published December 6th, 2022 by Emily Hill

At the bottom of event SUAX cards, you will find the tickets displaying the product code and order ID for the group of tickets.  If you need to reprint a SUAX for a member of the group, type in the order ID displayed on the card and reprint a card from the order.  Or, you can type in the exact product code into the product code box found in sales tr

Resort Updates

Published December 6th, 2022 by Emily Hill

Click here to find the most recent resort update. 

Cancellation Credit Vouchers

Published December 7th, 2022 by Emily Hill

Cancel Policy Voucher credits can be issued up until 10 AM on the start date of the product. Any issuance of vouchers after this time is up to the agent's discretion. Follow the steps in the appropriate tab to issue the monetary voucher credit that can be used on a lesson, ticket, rental related product for up to 54 weeks.  Cancel Form Guests may re

Parking

Published November 23rd, 2022 by Emily Hill

Parking & Navigation  All base lodge parking lots offer free public parking and convenient drop-off and pick-up areas—so drop your passengers and gear, then go park the car. Your friends and back will thank you for it. On weekend and peak days we also offer preferred parking at K-1 and valet parking at Snowshed Base Lodge for a nominal fee. All

Employee Perks

Published November 7th, 2022 by Emily Hill

Summer Perks Link Find more info through the Employee Knowledge Base.  Reminder Most perks are not valid Saturdays and Peak dates. Make sure to check each item for blackout dates prior to quoting pricing to an employee.  Seasonal Locker discount: 30% off. Employee LTS/LTR lessons can now be fully booked/redeemed online.  Perks Child Care Ticket Disc

Employee Skiing & Snowboarding Privileges

Published November 27th, 2024 by Emily Hill

Date Staff, Volunteer, and Dependent Access Friends & Family/Staff Comp Tickets Thu Nov 14 Sorry, not permitted     No day tickets being sold. No discount or comp tickets available. Fri-Sun Nov 15-17 Sorry, not permitted Yes family & friends and comp tickets are available for use. Mon-Thu Nov 18–21 Yes!  Enjoy - current staff, dependents, an

Brighten Your Day Cards

Published August 24th, 2022 by Emily Hill

New Procedure! Please read the procedure section as we have updated our process when collecting BYDC and K-Cash Purpose The Brighten Your Day Card empowers you to perform random acts of kindness and solve guest frustrations quickly and easily. Its purpose is to turn an unpleasant circumstance into a positive experience, allowing you the opportunity

25/26 College Pass

Published March 18th, 2025 by Emily Hill

Details/Pricing Winter 25/26: Unlimited Skiing & Riding Summer 2025: Unlimited K-1 Gondola Scenic Rides   4/1/25-9/11/25 9/12/25-12/11/25 12/12/25-3/5/26 Must be age 29 or under and qualify as a PT or FT college student at time of purchase via SheerID. Online purchases ONLY.  $509 $579 $689     Perks Bring a Friend Tickets 5 discounted BAF ticke

MLK Weekend Events

Published January 16th, 2025 by Emily Hill

January 18, 2025 - January 19, 2025 After an amazing afternoon on the hill with the family, make sure to join us this holiday season on the 3rd floor of the Snowshed Base Lodge for kid-friendly activities for the whole family to enjoy. Activities will include cookie decorating, board games, arts & crafts, and more! For the big kids at heart, we'

Ski VT Promotions

Published November 28th, 2022 by Emily Hill

Restricted Dates Ski VT passes are restricted on the following dates:      Dec 25, 2024 - Jan 3,2025; Jan 18 -20, 2025; Feb 15-17, 2025 Anyday Product Once the vouchers have been redeemed through Killington.com/redeem the ticket will be loaded into RTP as an any day ticket. If the guest requests a date change or voucher to be used during the current

Easter Sunrise Service

Published March 4th, 2025 by Emily Hill

April 20, 2025 What better way to start off your Easter Sunday than with our annual Sunrise Service? Get an early-morning trip on the K-1 Gondola to view a spring sunrise, followed by a non-denominational service in our Peak Lodge. Easter Sunrise Service is set to begin at 6:15 a.m. at the Killington Peak Lodge*. We will load the K-1 Express Gondola

Community Summer Pass

Published April 20th, 2023 by Emily Hill

Details & Pricing Eligible to anyone who qualifies for a winter community pass (i.e. Merchant, Castleton Staff, RRMC Staff, KES/KMS Staff, Killington Fire Dept, Local Student, KSC/PSC etc. This pass includes unlimited Summer 2025 mountain bike & scenic ride lift access, golf course greens fees, and adventure center. Is available as a stand-a

Text Callbacks

Published November 9th, 2022 by Emily Hill

When guests text in sometimes we cannot help them with a text message. Supervisors will add them to our callback list. This will put the guest's number in a queue so the next available agent can call the guest. Below is what they look like and how to answer Callbacks. Click the answer button 2. Click on the phone number of the guest, this will allow

Staff Parking

Published December 23rd, 2024 by Emily Hill

Drones on Killington/Pico Property

Published November 2nd, 2022 by Emily Hill

The use of drones and/or other unmanned aircraft, collectively referred to as Unmanned Aerial Systems (or “UAS”), at Killington Resort and Pico Mountain is a public and guest safety concern, and where cameras are used, a potential privacy issue. As such, the use of all UAS devices is prohibited at our resorts. The safety and privacy of our employees

Shuttles/Transportation

Published November 22nd, 2022 by Emily Hill

On Mountain Shuttles Resort Shuttles Resort shuttles run a loop between all open base lodges and parking areas beginning 30 minutes before the lifts open until 5:00 p.m. to get you from one area to another. BAT (base area transportation) will also pick up at sunrise when Bear opens. Shuttle Tracker RESORT CONDO SHUTTLES Shuttles run on a loop betwee

Peak Dates

Published October 28th, 2022 by Emily Hill

The following list of peak days may affect the usage of some ticket access or season pass discounts. Make sure to check each product article for a list of more detailed blackout dates.  Killington will operate 8am-4pm during these periods and Pico will operate 8:30am-4pm. Bear will operate 7:30am-4pm on Saturdays through middle of March. November 28

Pico Fitness Center

Published January 10th, 2023 by Emily Hill

Online Registration Guests can now make pool reservations online here instead of calling in.  Facilities & Services Workout facilities: Exercise room (free weight and cardio equipment), spin room, yoga/studio room. Note: Shoes that have touched the ground anywhere outside are not allowed in the weight room, please bring indoor only shoes with yo

Tax Exempt Procedure

Published February 7th, 2023 by Emily Hill

If they are mailing a check in, please have them send to the address below: Killington/Pico Ski Resort Attn: Accounts Receivable 4763 Killington Road Killington, VT 05751 We may accept checks onsite for ticket related purchases Lodging What Operations needs to do: Check Taxexempt@Killington.com for Forms Needed Copy of Tax-Exempt Certificate Copy of

Season Pass Cancel Policy

Published October 16th, 2023 by Emily Hill

Links/Contact Info If guests have additional questions or concerns, they may contact seasonpass@killington.com . Find the most recent season pass cancel policy here .  Staff can request a cancellation for their season pass here .  Guests can request a cancellation for their season pass here .    There will be no cancellations granted for changes in

Force/Add Days on a Pass

Published November 10th, 2022 by Emily Hill

One Resort Tools Ticket/Pass Information Search Customer/Scan Pass Select the correct pass access (not pass media) Select force in the top left Enter days the guest was not able to scan and add a comment Add Ok If merging days from one type of access to another, go into the profile you are taking the days away from and follow the same steps, but ent

Lodging Policies

Published January 10th, 2024 by Emily Hill

  Deposit Policy Final payments are automatically charged to the credit card used for the deposit 15-days prior to arrival. 1-Night deposit will be charged at time of booking (depending on how far in advance the reservation is made).      Check In/Out Policy *Must be 18 years old or older to check-in at the Grand.  Check In: Summer Check-in: From Ma

Downhill Experience Package

Published April 26th, 2023 by Emily Hill

Formally called the "Learn to Mountain Bike Package"  Details Ability: first-time mountain bikers, ages 6+ Available: Daily, June - September Available Sessions: 2-hour lesson, at 10:30 a.m. and 1:30 p.m. daily Plan to arrive 15 minutes in advance of lesson meeting time for ticket pick-up and fitting of rental equipment. Lesson Meeting Location: Out

Risk Waivers

Published August 23rd, 2022 by Emily Hill

24/25 Waiver The risk waiver for the 24/25 season is now available within the list of waivers. Be sure to assign the correct waiver to the guest depending on the product they have.  Details: All Killington/Pico guests participating in any offered activities are required to fill out a risk agreement waiver. The waiver must be signed online when possi

Affirm Payment Plans

Published April 17th, 2025 by Emily Hill

General Info What is Affirm?: Affirm is a buy now pay later provider that helps customers pay over time for the goods and services they need and want.  With Affirm, customers will never pay late fees, hidden fees, or annual fees. Creating a convenient way for customers to get the things they need without paying for them all at once.  Benefits:  No c

Mountain Statistics

Published November 10th, 2022 by Emily Hill

Killington Mountain Elevation: 4241' Pico Mountain Elevation: 3967' Base Elevation: 1165' Killington Mountain Pico Mountain Combined Skiable Acres 1,509 468 1,977 Trails 155 58 213 Miles of Trails 73 19 92 Total Lifts 21 7 28

Call Flow Fundamentals

Published November 9th, 2022 by Emily Hill

Your manager/supervisor will put you in call queues that will filter the type of calls you will receive during your shift. Once logged in to Purecloud and your systems are set up for the day, you will want to make sure you go on queue so you can start answering calls. A normal call will look like the following in Purecloud: 1. You will be alerted th

Snowmobile Tours

Published November 3rd, 2022 by Emily Hill

Details Snowmobile Vermont* is the state’s oldest, largest, and most experienced snowmobile tour company, offering a wide range of riding, appealing to everyone from the beginner to the most advanced rider. New riders will receive all the instructions needed before heading out. A large fleet of the newest high-tech Polaris snowmobiles ensures a grea

Divas of Dirt

Published August 17th, 2023 by Emily Hill

Ability: Open to riders of all ability levels, ages 18+ Available: 2-hour sessions held on Fridays from June through September. You can choose to join for the entire season or sign up for a one-time lesson. Available Sessions: 3:00- 5:00 p.m., June 27; July 11, 18, 25; August 1, 8, 15 & 22; September 5, 2025 Lesson Meeting Location: Outside the

Creating an Order in Order Processing

Published June 21st, 2023 by Emily Hill

In the Order Processing screen click the “Create a New Order” button at the top of the screen. In the Order Processing screen click the “Create a New Order” button at the top of the screen. 2. Set the arrival date as the date the ticket product starts (or select the current date for non-date specific products). 3. Attach a primary customer to the or

Vermont Ski Museum Benefit Coupons

Published November 21st, 2022 by Emily Hill

When people purchase memberships to the Vermont Ski Museum they will receive a coupon book with certain offers from resorts. You will find an image and details of the coupon below.  Killington Coupon Pico Coupon

Camping Policies

Published November 2nd, 2022 by Emily Hill

Winter Camping during the winter season, from November to June, is restricted to the Skyeship parking lot on Route 4, directly across from Skyeship Base Lodge. No other parking lots or locations are permitted for camping during this time. Please note that there are no restrooms or potable water available in any of our parking lots.   Dumping of tras

Base Lodge Amenities

Published February 25th, 2023 by Emily Hill

Snowshed Adult ski school lessons, private lesson desk, long trail pub, shuttle meeting area, valet parking, largest rental shop.  3861 Killington Road, Killington, VT 05751 Tickets Exterior ticket windows located to the right of the rentals entrance.  Rentals Found to the left side of base lodge on main level.  Food & Beverage Snowshed food cou

Adventure Center

Published August 19th, 2022 by Emily Hill

Call Center Orders Do not fulfill orders with Adv Center Products in advance. Pre-purchase discounts will automatically apply to the products based on the product date and when you are selling.  Season Pass Info Perks Up to 20% off select lodging through central reservations.  15% off food and non-alcoholic beverages at Base Lodge food courts, Killi

Investor Season Passes

Published December 18th, 2024 by Emily Hill

.Each family within the Killington Independence Group is eligible for two exclusive Beast 365 Passes which includes all the perks and benefits of a Beast 365 Pass* (including access to an Ikon Base Pass) but with these additional perks: 60% off food, including at the Wobbly Barn & Preston's 50% off drinks 40% off Killington Sports Fast Tracks Se

25/26 Unlimited Pass

Published March 18th, 2025 by Emily Hill

Pricing/Details Spring 2025:  Free Spring Access with Pay in Full or apply Spring Pass towards pass Winter 25/26: Unlimited Skiing & Riding  Summer 2025: Unlimited K-1 Gondola Scenic Rides    4/1/2025-6/19/25 6/20/25-9/25/25 9/26/25-3/5/26 Adult (30-64) $1,299 $1,489 $1,839 Senior (65-79) $829 $929 $1,129 29-Below Pass (19-29) $859 $959 $1,129 Y

Ticket Kiosks

Published January 13th, 2023 by Emily Hill

The kiosks are the fastest way to get your tickets so you can get on the mountain as quickly as possible. If you’re visiting on a Saturday or holiday, expect longer than normal lines in ticketing and rentals if you arrive with everyone else. Get here early (before 9:00 a.m.) to reduce stress and have more time on the snow.  Locations Ticket Kiosks w

Making an Inntopia Reservation

Published July 20th, 2023 by Emily Hill

 Input the dates of the guests' stay  Ask the guest the number of Adults and children (if there are children in the party make sure to input their ages)  You need to determine by listening to your guest as to what they want. If you determine that they want the Killington Grand Hotel input that into the Company space  Determining what package best su

What to Fulfill vs What Not to Fulfill

Published January 6th, 2024 by Emily Hill

This is for the use of pre-booked items sold in Order Processing via the Call Center. Do Fulfill: Don't Fulfill: RFID Cards Regular Lift Tickets Group Lessons Private Lessons Learn to Ski/Ride Comp BAF Ticket Regular Season Passes (B365, Unlimited, Midweek, etc.) Cancelation Credit Vouchers Cancel Fees Fast Tracks Gondola Reload Tickets Rentals Lear

Helpful Videos

Published December 19th, 2023 by Emily Hill

Online Ticket Purchase Process Your browser does not support HTML5 video. BAF Voucher Management Your browser does not support HTML5 video. Redeeming BAF Vouchers Via Email Your browser does not support HTML5 video. Applying Group Sales Codes Online Your browser does not support HTML5 video. Applying Cancellation Credit Vouchers Online Your browser

Adding Early Check In Requests/Cot or Crib Requests

Published April 25th, 2024 by Emily Hill

If the guest is booking a reservation in Inntopia, please add the note in Inntopia. If the reservation is already confirmed please add the note directly in SMS     In SMS Either of these requests need to go in two places  Somewhere on the front of the Reservation, Accounting or Housekeeping line. (Preferable the Housekeeping line). Note: "early ch-i

Summer Owner Card Discounts

Published May 31st, 2023 by Emily Hill

Must have valid 25/26 Owner Card present at time of purchase/booking.  Discounts cannot be combined.  Food & Beverage Summer Activities Spa Retail F&F Lodging Owner friends and family code: 35K58N Book through worldnxt: https://www.bookkillington.com/#/room?group=35K58N No Block, use general availability.  Using Friend & Family Rates. Pl

25/26 KL Seasonal Products

Published March 18th, 2025 by Emily Hill

Preferred Parking Pass Valid weekends Dec 7 - March 30 + Jan 3 & Feb 17-21 until 12pm. Permit tag must be displayed in parked vehicle at all times.  Transferrable to any vehicle  Pick up parking pass from K1 Guest Services Fall 2025 Through 6/19/25 6/20/25 & Later $629 $699     Seasonal Locker Located in the loft area at the Snowshed Lodge,

Applying Discounts in RTP

Published August 17th, 2023 by Emily Hill

Through the Individual Product To apply a discount to an individual product:  Select the product you intend to discount. Once the customer is attached to the product, select the discount tab on the left of the product box. To apply a set rate discount, select the intended discount, and hit apply.  It may prompt you to insert a pass number. Insert th

Cooler in the Mountains Series

Published April 28th, 2023 by Emily Hill

New Location Summer 2024, the Cooler in the Mountains Concert Series will take place at K1 Base Area at the bottom of Superstar near the Roaring Brook Umbrella Bar.    Location JUNE 29th - AUGUST 31st Join us at the bottom of Superstar (near the Roaring Brook Umbrella Bar) from 3:00 p.m. - 5:30 p.m. for a FREE concert weekly on Saturdays. Grab a law

Authorized Equipment

Published November 2nd, 2022 by Emily Hill

To ensure a safe and enjoyable experience for all guests, only the following equipment is permitted on resort premises. All equipment must have metal edges and bindings. Use of unauthorized items, such as sleds, snow skates, toboggans, tubes, trays, saucers, snow bikes/trikes, and similar items, is strictly prohibited. Permitted Sliding Devices Down

Damaged Clothing Procedure

Published December 27th, 2023 by Emily Hill

If guests receive damage to their clothing due to a lift please direct them to visit the K-1 Guest Service desk where they may receive up to a $30 Visa Gift Card to cover or help cover the cost of damages. We recommend the guest use a professional cleaner with experience with outerwear garments.  We do not replace the garment.  

Forms & Sheets

Published January 27th, 2023 by Emily Hill

Employee Forms Helpjuice Requests Paramount Theater Raffle Employee Feedback Form Salary Time Sheet Safety Topics Form  Staff Season Pass Cancellation Request Form Ticket/Pass Forms Lift Ticket Cancel Sheet (employee end) Lift Ticket Cancel Form (guest end) Merge Request Form Cash Out Sheet Supply Request Form  Pass Fraud Submission Form Guest Seaso

Pets at the Resort

Published November 2nd, 2022 by Emily Hill

Killington Lodging is not pet friendly unless it is a service dog Pets at the Resort  Killington Resort is proud to be a pet-friendly resort. We welcome quiet, non-aggressive pets who are well groomed and up to date on shots and vaccinations. We also ask that you observe the following resort rules: Pets must be on a leash, in a carrier or held and u

Mogul Camp with Donna Weinbrecht

Published September 22nd, 2022 by Emily Hill

Info Ages 18+ Advanced reservations required. Available: February 1-2, 2025 and March 1-2, 2025 Ability: intermediate and advanced level skiers Meeting Location: Killington Grand Resort Hotel at 8:30a.m. An email with meeting location and complete camp itinerary will be sent out in the week preceding the camp. Lesson Duration: 9:00 a.m. - 12:00 p.m.

NSAA Gold Pass Program

Published November 4th, 2022 by Emily Hill

Direct to Lift The Gold Pass cards are direct to lift. They will not need to pick up any additional tickets from the window.  Rules The Gold Pass is fully transferrable and may be use by anyone the owner designates.  Access may be limited or unavailable due to COVID-19 and is subject to capacity limitations, reservation policies, closures or any oth

Gift Card Process

Published December 7th, 2022 by Emily Hill

Reminder We no longer sell gift cards for use at Killington Resort. We can process old cards but have chosen to discontinue the sale of new cards.  F&B locations do not take CardDog gift cards except for Preston's and Wobbly Barn. Both locations only accept their own logoed ones, and they use CardDog handheld devices.  We are now able to process

Purecloud Sound Troubleshooting

Published March 4th, 2023 by Emily Hill

If you need to adjust your profile due to sound issues (say you want phone calls to ring through your computer rather than your headset):  Select your profile icon in the upper right-hand side of the screen. 2. Hit the drop-down next to "Your Name Web" 3. Select WebRTC Settings 4. Select the drop-down under "Audio Controls"  5. Select the current au

Golf Info

Published May 11th, 2023 by Emily Hill

Policies GOLF COURSE POLICIES Collared shirts required. Please no blue jeans, sweat pants or gym shorts. All alcohol must be purchased on the course per our liquor license. No outside alcohol may be brought onto the course. No dogs on the course. No walking on the course unless player or players are playing a round of golf. Pace of Play is 4.5 hours

Passholder Discount Codes

Published December 9th, 2022 by Emily Hill

Retail The following codes can be used for the listed pass holders to receive a discount on their retail products when shopping online.  Online discounts match what guests/employees would get in the store physically.  Discounts good on all items NOT ON SALE. Pass Type Discount Amount Discount code to apply online Beast 365 Pass 25% 2025BEAST365 Pico

Voucher Redemption Info

Published March 28th, 2023 by Emily Hill

If a guest is wondering when and by who a voucher was used, follow these steps to find that information.  If you do not have the voucher number handy: 1. Locate their customer manager profile and go into their inactive vouchers.  2. Identify the voucher the guest is inquiring about and double-click.  3. The inactive date will be shown here.  4. If y

Bear Mountain Mogul Challenge 2025

Published March 4th, 2025 by Emily Hill

April 5, 2025 Registration Registration is open to skiers only and is limited to the first 150 registrants. This competition fills up fast, so we recommend pre-registering to guarantee your spot. The entry fee is $50 for all divisions. Entry fee does not include a lift ticket, which is required for all competitors. Discounted lift tickets for compet

RFID Basics

Published April 18th, 2024 by Emily Hill

Updated RFID Pricing We are going to be updating the cost of an RFID card to $6+tax effective for purchases made on or after Tuesday, April 30. This date is to align with summer products going on sale that day. This will be the same for Winter as well.  RFID cards associated with free or comp products will also be priced at $0 (ex. VMBA, MTB BAF, et

Trekkers

Published December 7th, 2022 by Emily Hill

Info Ages 4-6 years old.  Available: Saturday-Sunday and daily during peak* periods from mid-December 2022 through March 26, 2023.  *Peak Dates: December 23, 2023 - January 1, 2024; January 13-15, 2024; February 17-19, 2024 Ability: Open to all levels Drop Off: 9:00a.m. Pick up: 3:00p.m. Meeting Location: Inside at the Trekkers Den located in Pico B

Bike Park Rentals

Published April 7th, 2023 by Emily Hill

Misc Rentals Helmets, Body Protection & Shoe Rentals are now available for purchase on the website to avoid unnecessary ticket window visits. Direct guests to add on their additional rentals through the website to correctly link their products to their account.  Details & Pricing Located at the Snowshed Base Lodge, our fleet of 200+ rental b

Lift Delay Compensation Policy

Published February 3rd, 2023 by Emily Hill

Details & Amounts When a lift is stopped for an extended amount of time due to a mechanical or weather issue and guests are forced to remain on the lift during this time, Killington/Pico will compensate guests with a lift ticket credit voucher (Or Brighten Your Day Card) at an amount to be determined by mountain operations using the compensation

Ikon How To's

Published December 6th, 2022 by Emily Hill

We can access guest records through ikon using this link.  Much like RTP, you can search for a guest's information by entering their name (last, first), email address, phone number, or pass number in the find a guest search bar.  Verify it is the correct guest account by the provided information attached to their account. Do not rely on the picture

Partner Trade Program

Published October 20th, 2023 by Emily Hill

Winter 23/24 For Winter 20223/24, we have transitioned to a Partner Trade Program.  We will trade full-value any-day lift tickets for skis or boards with bindings. Example:  For (1) pair of skis with bindings & (1) snowboard with bindings with a combined value of $1,890, we will trade (10) single day lift tickets, good for skiing and riding any

25/26 Beast 365 Pass

Published March 18th, 2025 by Emily Hill

Auto-renewal Cancellation If a guest wishes to cancel the auto-renewal of their pass on June 1, 2025 please assist them with filling out this form.    Pricing/Detail Winter 25/26: Unlimited Skiing/Riding Ikon Base Pass Included  New! Upgrade to full Ikon Pass for $599 (at time of purchase only!) Guest will not need to redeem a code this year, as we

Lift Tickets

Published September 29th, 2022 by Emily Hill

Pricing Dates 1-Day Ticket Adult 18-64 Youth 7-17 Senior 65-79 Oct. 1 - Nov. 20, 2024 $96 $74 $82 Nov. 21 -Nov. 29, 2024 $115 $89 $98 Nov. 30 - Dec 13, 2024 $135 $104 $115 Dec. 14 - Dec 20, 2024 $155 $119 $132 Dec 21, 2024 - Apr 6, 2025 $199 $153 $169 Apr. 7 - Apr 13, 2025 $155 $119 $132 Apr. 14 - Apr 20, 2025 $135 $104 $115 Apr. 22 & later $96

Ikon Employee Benefits

Published October 11th, 2022 by Emily Hill

Update On-site sales only. Unable to purchase online/in advance.  Details 2023/2024 Ikon Pass Member Employee Benefits are based on the availability of window ticket sales at participating destinations.  Not valid for dependents of employees.  Receive 50% off the window rate pricing.  The employee must be in good standing with their resort.  The Iko

Loam Pass

Published May 15th, 2024 by Emily Hill

Passholder will get two free days at Killington + 1 additional 50% off day.  Passholders will need to go to our website and “reserve” a day which is where they will need to select the $0 option (or the 50% off option + $6 RFID once they've used their two free). They will be directed to our website via their loam portal where they will want to select

Changing Ticket Dates

Published November 17th, 2022 by Emily Hill

Via Order Processing Open the order containing the products you would like to change. Assuming the items have been fulfilled click the action button under each product and select return. The products will then move over to "sales transaction", listing the price and product amount as a negative number.  Move over to sales transaction and return the n

Donna Weinbrecht Private Experience

Published January 28th, 2025 by Emily Hill

Details & Pricing Max of 6 people Ability: Intermediate to Advance skiers Available: 6-hour sessions, daily during select dates please see below.* Lesson Meets: Slope side at the Snowshed Base Lodge area, to the left of the Learn to Carpet One-of-a-kind chance to spend a full day with Olympic gold medalist and world champion mogul skier, Donna W

Employee Summer Perks

Published April 19th, 2023 by Emily Hill

Paramount Ticket Discounts  Employees can enter to win 2 free tickets to various Paramount shows by filling out the form. If one of the other shows at the Paramount caught your eye, use promo code 24SAVE10SP to save 10% online! Summer Privileges for Currently Employed staff & their eligible dependents. Find at bottom the summer privileges for FT

25/26 Pico KA Pass

Published March 18th, 2025 by Emily Hill

Details/Pricing Winter 25/26: Unlimited Skiing/Riding at Pico + Four Days valid anytime at Killington Discounted Tickets at Killington: From open-12/19 & 4/6-close: $68 weekends/$49 midweek From 12/20-4/5: $135 weekends & peak/$97 midweek Summer 2025: Unlimited Mtn Biking, Adv Ctr, Golf Greens, K-1 Gondola Rides   Through 6/19/25 6/20/25-9/2

Lodging Lift Ticket Discount

Published May 18th, 2023 by Emily Hill

Summer Guests will add their intended products to the cart (mtb, golf or adv center).  When adding products they will see a option to “view cart”. Select this and they will see a button to add a discount code. Guest will enter the following code to get 10% summer products.  Lodging Code: KSL25B      Winter How to purchase steps here.  Guests staying

Child Care

Published October 6th, 2022 by Emily Hill

Snowplay Add-On $80 add on for 1 hour session and only for ppl with daycare already. All other details tbd.  Immunizations Update All children being enrolled in our child care program must provide proof of meeting  Vermont State immunization requirements  for child care participants. The change here is that in the past, we've only needed this inform

Snow Play Program

Published September 7th, 2023 by Emily Hill

Daycare SnowPlay Add-On $80 for 1 hour sesssion and only for ppl with daycare. See Daycare article for the 24/25 season details. No other details on Snowplay released.  https://killington.helpjuice.com/other/1553599-child-care?from_search=166513895   Reminder Children must be potty-trained and come with their gear on   GUARANTEED FIVE STUDENTS MAX P

Fast Tracks

Published March 23rd, 2023 by Emily Hill

Tiered Pricing We will be pricing fast tracks seasonal products based on how many sell. Depending on sales and inventory levels, prices subject to change throughout the season.  Daily Fast Tracks available Dec. 14-Apr. 6 May be purchased by anyone (season pass, Ikon Pass, day ticket holder, etc.) Midweek (non-peak): $49 Weekends (non-peak): $64 Peak

Summer Scenic Lift Rides

Published April 7th, 2023 by Emily Hill

Daily Pass Info Pre-purchased tickets must be purchased before midnight on the day of arrival Adult passengers carrying children in their arms, or in any type of pack, may ride in gondolas but may not ride on chairlifts. Pets are not allowed on chair lifts or gondolas. Valid every day the gondola is open during summer operations.  Not valid for wint

Cancellation Policies

Published October 27th, 2022 by Emily Hill

Lodging  Reservations canceled 15 or more days before arrival receive a FULL refund.  Reservations canceled 1-14 days prior to arrival forfeit 50% of the reservation total.       Changing properties, units, or dates, is considered a cancellation, and cancel fees will apply.    Same-day cancels forfeit all monies.     Example – A reservation schedule

25/26 PM Seasonal Products

Published March 19th, 2025 by Emily Hill

Seasonal Locker Located across from the ticket windows on the first floor Locker Room entrance is open during normal Pico operating hours only.  Locker room is closed when Pico is closed.  Lockers must be cleaned out by Pico's closing day.    Through 6/19/25 6/20/25-3/5/26 Small Locker 12'x14"x70" $159 $179 Large Locker 16'x16"x84" $189 $219     Sea

Private Lessons

Published October 21st, 2022 by Emily Hill

Reminder Please do not assign instructors to lessons, instead add notes to the product and contact the private lesson chat you are assigned to (Tickets or Call Center). Just because there are notes on the lesson does not mean any special requests are guaranteed. Please also contact the private lesson chat for both special requests or instructor requ

Steps to Assisting a Guest

Published October 24th, 2023 by Emily Hill

Step 1) Gather Information Obtain pertinent information Find their RTP profile Find the transaction or order in question if applicable Check their access to verify type of passholder they may be Be patient and clear with your questions Ask simple questions that limits usage of resort specific terminology Remember that a guest may not understand our

Ski Shop Card Program

Published December 7th, 2022 by Emily Hill

Shop Cards are valid for Shop Employees Only (members of your staff who work daily with ski and ride customers inyour shop). They are non-transferable, may not be given or sold to any other individual, and shop employee spouses or dependents are not eligible for Killington/Pico Shop Card privileges. Each shop card you are issued is valid for one tic

SnoCountry Gold Card

Published May 18th, 2023 by Emily Hill

SnoCountry issues “Gold Cards” to each General Manager and Marketing Director of its member resorts.  Follow the directions on the provided coupon/document found below. Can be redeemed at the ticket window but we will need guests to create/login to online account to sign waivers and assist with any future transactions.  Scan voucher in the "scan/ent

Winter Lodging Vacation Packages

Published October 18th, 2022 by Emily Hill

If guests are booking more than 20 days out they will have the option of paying in full and getting and bigger discount or paying one night deposit and the final payment is taken 15 days before their reservation Cancel Policy: 15 days or prior for a full refund, 14-1 days losing 50% of reservation total, Same day is full forfeiture RSVIP is only the

Mountain Bike Private Lessons

Published April 26th, 2023 by Emily Hill

Details Ability: Open to ages 6+ are open to riders of all ability levels Available: June - September Available Sessions:  1 Hour (max 2 people) starting at 10:00a.m, 11:00a.m., 1:30p.m., or 2:30p.m, daily. Half day (max 4 people) starting at 10:00a.m. or 1:30p.m., daily. Full Day (max 6 people) Starting at 10:00a.m., daily. Lesson Meeting Location:

Voucher How-Tos

Published January 12th, 2023 by Emily Hill

Adding Voucher to Transaction/Order To apply your voucher to an order complete one of the actions.  If you have the voucher number handy, paste the number into the "Scan or Enter Voucher" box to apply to the sale.  If you located the voucher in the customer's profile, copy the voucher from their customer manager and paste it into the "Scan or Enter

Emergency Outage Procedures

Published November 18th, 2024 by Emily Hill

Primary Square Wedges are Down Instruct all guests that purchases must be made online. This scenario does allow for continued guest assistance with RTP related issues. If a guest is unable to complete the transaction online, please help them at the window using backup contingency wedges if manual entry does not work in RTP     Ikon Resort Tools or P

Fraud Awareness

Published August 11th, 2022 by Emily Hill

Info We have made a big push at the lifts and windows to crack down on pass sharing and pass fraud this season. We have uncovered that this is a big problem here at Killington and throughout the ski industry. Thank you for your patience as we worked through the new challenges that have come along with this process. Confiscated Pass Scenarios Fill ou

Online Ticket Sale Process

Published March 14th, 2023 by Emily Hill

Reminder For mobile sales, guest will have to scroll to the right to access the different age groups. The following processes are to assist guests through the lift ticket checkout process. Call center agents will not need this info unless a guest needs help with the navigation of the website. Otherwise, see below for the new discount calculator to a

Missing Equipment Procedure

Published December 19th, 2024 by Emily Hill

If a guest reports skis or snowboard missing from the racks do not assume it was stolen. Equipment is more often picked up in error or a “swap out” with another guest’s equipment. After entering the lost report in Chargerback, you may offer the guest a complimentary rental for the remainder of their visit. Advise the guest to check the racks periodi

Mother's Day Ticket

Published May 7th, 2024 by Emily Hill

The rate for the Mother's Day lift ticket will be $48 + tax. Ticket must be purchased at the window but we recommend they create an account online to sign waivers and purchase and RFID in advance if they do not already have one.

Hotlists

Published November 21st, 2022 by Emily Hill

Details A guest's pass can be made temporarily inactive by hotlisting their access on their account. This will alert agents as well as ticket checkers/lift attendants that the pass they have is not able to be used and they will need to follow up with an agent about the issue.  You will most commonly see hotlists that require a relatively easy fix su

Employee Feedback Form

Published March 9th, 2024 by Emily Hill

Reminder This form is for the use of employees working ticket/call center positions.    The end of the day log provides your supervisor/manager with information on how what you may have experienced or had issues with day to day.   The more you fill out the log the more info we can receive to improve training, fix issues or know what may or may not b

De-Escalation Tactics

Published December 20th, 2024 by Emily Hill

Acknowledge their feelings Let the customer know you understand how they feel: “I can see why you're upset about this” “I realize how frustrating this must be for you” "I'd feel the same way in your shoes" Show empathy Demonstrate that you're interested in resolving the issue: “I'm committed to resolving this issue just as much as you are” "I want t

Pico Rentals

Published September 12th, 2023 by Emily Hill

Details When it comes to convenience, we can’t be beat. In our rental shop, you'll find local feel and superior service. Our warm and welcoming rental facility is conveniently located slopeside at the lodge, so you can save yourself the hassle of hauling gear up to the mountain. Whether you require a minor equipment adjustment or wish to switch up y

Greeter Checklist

Published February 2nd, 2024 by Emily Hill

Be prepared for weather conditions BEFORE you arrive if you are scheduled as an outdoor greeter. Clock in Check in with Teams and our website to get information about operations for the day. Have your Greeter tools ready to go: stylus, greeter card, example One Pass Card, Brighten Your Day cards, Drink Cards, and stickers. Check Kiosks- make sure al

Breakage Procedures

Published February 14th, 2024 by Emily Hill

Never cancel an order without direction to do so. How to complete breakage... Go to Order Processing In the Find Order field, click the magnifying glass Advanced Search Drag the applicable search Criteria from left screen to right screen\ Status: Open Sale Locations: Killington Pico Resorts Consolidated Order Dates: select dates to work Select Searc

Group Sales Tickets

Published November 22nd, 2022 by Emily Hill

G-Ticket Vouchers vs. Group Discount Codes G-Ticket Vouchers are group sales tickets booked through group sales and done through the group leader who will supply their members with vouchers to redeem online. The group leader will pay at once for the vouchers to then be distributed.  Group Discount Codes are provided to groups via the business. Membe

Bike Park Shop Program

Published August 24th, 2022 by Emily Hill

Shop ticket Rate - $26 plus tax per ticket per shop card (1 ticket per card, per day).  Each shop receives 2 cards  Participating shop employees must come to ticket window with shop card, identification, and current pay stub, like winter program.  Ticket agents will load the lift access to the card using the Shop Card Ticket - SILVER product. Shop t

Memorial Day Promotion

Published May 21st, 2024 by Emily Hill

Details Guests who wish to participate in skiing/riding plus summer activities in the same day will be eligible to add on a mountain bike ticket (rental not included), golf round (cart not included), or adventure center wrist band for $30 per additional activity/ticket. Guests should purchase their winter lift ticket online as usual and then can add

Inntopia Searching/Search Results

Published April 21st, 2023 by Emily Hill

Searching for Rooms  When searching for rooms to book, it is most important to enter the check-in date as well as the check-out date (or the number of nights staying). It is also important to enter the number of adults and children staying even when booking for a Killington-owned property. The number of people is needed for many third-party properti

Mogul Weekend

Published September 22nd, 2022 by Emily Hill

The Beast is the king of bumps, and there’s no better place to perfect your line. Whether you’ve got your eye on the fastest zipper line or are looking to explore moguls for the first time, this Mogul Weekend is the perfect chance to get after it. Join us March 15-16 & 22-23, 2025 for an unforgettable weekend of bumps. Info  Ages 18+ Available:

Fulfilling Orders

Published November 28th, 2023 by Emily Hill

When an order is made in RTP and a transaction is completed please make sure you are fulfilling all products except for: Any products that include rentals (rentals, lts/ltr, etc.) Any products that require alternative verification (merchant pass, VT student, etc.) All other products we ask you fulfill at the time of purchase by hitting “action” unde

Looking up Transactions

Published February 7th, 2023 by Emily Hill

Finding all transactions done in a day If you need to backtrack and look up a transaction you had earlier in the day follow these steps: One Resort Tools Email receipt/reprint receipt  Make sure the box receipt is checked  Click "advanced search" Set search type to "Client/Date Range" Set the time frame as the time you completed the transaction, or

Passholder Pictures

Published June 9th, 2023 by Emily Hill

Photos can now be taken at a ticket window at specific stations/locations. Please direct the guest to update the photo online with the steps below when possible, but we will have the ability to take a photo if the guest is struggling.    Online Upload Process If a profile does not have a picture by the start of the 2023-2024 winter season, profiles

Race Camps

Published September 22nd, 2022 by Emily Hill

Race Camp Discount Code Guests calling from the Tim Hanna Race Camp group or Andy's Race camp group can use the following codes at check out to receive a discount on the camp only for the 5-day and both tickets and camp for the 2-day.  Tim Hanna Race Camp:      5-Day: 38% discount  TRIPLECITIESRACE2474    2-Day: 65% discount TRIPLECITIES2DAYTICKET A

Gravity Logic Northeast Sampler

Published September 16th, 2022 by Emily Hill

Window Only Product Windham is no longer participating - they've closed their Bike Park. So it's just 2 free tickets at Thunder Mountain for our Bike Park, Beast 365, Pico KA, and community year-round/summer add-on passholders. Guests at both resorts will need to purchase their pass by June 20, 2024 to be able to take advantage of this perk. This wi

Making Calls

Published November 10th, 2022 by Emily Hill

We have the capability to make calls in Purecloud, both internally to those who have a Purecloud account and externally to phone numbers much like you would with your physical phone.  Click on the phone icon on the left, then the 9 little boxes, and type in who you are trying to reach

Overnight Ski Storage

Published January 10th, 2024 by Emily Hill

We are now offering overnight ski & snowboard storage at K-1 Lodge rentals (at the repair shop) for $15 per skis/snowboard per night. Or $25 with a hot wax included. There are no advance reservations, etc. and payment is made on-site. Guests may now also rent a equipment locker at Snowshed (in the guest service desk area) for $30 a night. Locker

Corporate Bulk/3rd Party Tickets

Published January 4th, 2023 by Emily Hill

3rd Party Cancel Policy 3rd Party Tickets that are NOT date specific are not eligible for a credit unless it has been skied on in which case is eligible for a $90 cancel voucher up until 10am the day they used the ticket.  Peak Dates November 28-December 1, 2024, December 25, 2024-January 3, 2025, January 18-20, 2025, February 15-17, 2025 PEF Public

Spring Pass

Published February 21st, 2023 by Emily Hill

Cancellation Policy No refunds or credits are allowed. 25/26 Season Passes 25/26 Killington Season Passholders will have access to 2025 spring Skiing. They will need to have purchased a pass and signed all waivers/uploaded photos in order to use.  This would not apply toward 25/26 Ikon passholders. While 24/25 Ikon passholders may use their pass dur

Bring a Friend Tickets

Published October 12th, 2023 by Emily Hill

Details & Pricing Killington/Pico and Ikon Passholders score big savings for friends and family to ski or ride at Killington and Pico. To allow you to spend more time on the mountain and less time in the ticket line, your friends and family must purchase their own Bring a Friend or Friends & Family tickets online in advance, so you don't nee

Scanning a Pass to Check Status

Published November 15th, 2022 by Emily Hill

New Guests can now scan their pass through the website to check its status. By going to this link, which can be found under season pass FAQs, guest can enter their info to see the status of their pass.  Example Go Web Access Control Select active lift Logon Change from scan to validate  Scan pass or paste pass number  Box will tell you the status of

Season Pass Auto-Renewal Opt-Out

Published March 19th, 2025 by Emily Hill

If a guest would like to opt out of the auto-renewal for their Beast 365 or Pico KA pass for the 25/26 season they can fill out this form.  Please enter all required information in this sheet so the season pass office is aware they would not like to renew prior to June 1, 2025. 

Bike Park Season Passes

Published March 21st, 2023 by Emily Hill

Vermont Student Pass The Vermont Student Season Pass will now be valid 7 days a week.  The Vermont Student Rental will still only be valid Monday-Friday. Details & Pricing Full bike park passes are valid every day of the bike season.  VT Youth passes are now valid 7 days a week. VT Youth Mtn Bike Seasonal Rental valid Mon-Fri ONLY. VT Youth pass

Taking Card Info Over the Phone

Published November 9th, 2022 by Emily Hill

When taking a guest's credit card information, it is important to use the feature in Purecloud that secures their information. By clicking the lock button while in a conversation, it will stop recording the conversation. The guest's card information will then be secured so that their information can not be heard when a call is listened to after the

How to book with a Travel Agent

Published September 15th, 2023 by Emily Hill

Step 1.  Create your quote                 Step 2. Ask for their IATA number and see if the agency already exists                 Place the number or Agency name in the appropriate box in this case the agency does exist in our database, you would hit select. Step 3. If the agency does not exist in our database then you need to fill in all the inform

Removing Guest's Info from Our System

Published September 8th, 2022 by Emily Hill

If a guest requests we remove their personal information from our databases (due to privacy concerns) there is a set of steps we must follow in order for the request to go through the correct channels.  First, we recommend that guests review POWDR's privacy policy located at the bottom of the home screen at Killington.com. (Can be found here.) If a

Tips for selling learn to ski

Published August 15th, 2022 by Emily Hill

Review of the Learn to Ski/ Ride program “ Beginner” is too broad a term to use for LTS/R because people interpret it to mean anything from first-time to average.  First-timers, as defined below, are what we teach in LTS/R. Definition of "First Timer": One who has never  placed their feet in ski or snowboard boots, stepped on skis or a board and sli

Getting Detailed Pass Info

Published October 27th, 2022 by Emily Hill

We can find various information regarding a person's pass through their access profile. This information can help us inform them about details of their pass or allow us to identify when and how much their pass has been used.  Checking Pass Days Used Customer Manager>Access/Pass Media Profile>Access Profile Select the correct access line There

Merging & Inactivating Accounts

Published August 24th, 2022 by Emily Hill

On occasion, you may come across a guest that has more than one guest account in RTP. It is important to verify the accounts & either merge the accounts into one if there is pertinent data in all or inactivate any account with no data other than the guest name.  Please do not merge accounts with IKON access  Merging Duplicate Guest Records When

2025 Spring Operations/Superstar Lift Replacement

Published February 20th, 2025 by Emily Hill

Spring Skiing & Riding   Find Spring Season Pass info here.  While Superstar undergoes its transformation, spring skiing is far from over. We’ll keep the lifts spinning and ski as much terrain as we can service, until the end of the season.   Snowmaking efforts will focus on Double Dipper, Downdraft, and Lower East Fall (Canyon area), while in N

Women's Camp with Donna Weinbrecht

Published September 22nd, 2022 by Emily Hill

Info Ages 18+ Available: February 8-9, 2025 and March 8-9, 2025 Ability: Intermediate skiers and above Meeting Location: Killington Grand Resort Hotel at 8:30a.m. An email with meeting location and complete camp itinerary will be sent out in the week preceding the camp. Lesson Duration: Two days of all-female coaching from 9:00 a.m. - 12:00 p.m. and

Passholder Discount Troubleshooting

Published January 9th, 2025 by Emily Hill

This season we have experienced more frequent scenario's where guest's pass discounts are not working at Food & Beverage and/or Retail.  If this occurs, the guest should initially be honored the discounted rate by those departments unless they are a repeat offender.  We have narrowed down the issues to see that it is most likely due to the fact

Passholder Birthday Retail Promo

Published August 8th, 2024 by Emily Hill

We are planning to launch a birthday email program for our winter 24-25 passholders. Retail has decided to team up with us on this and we will be offering passholders an extra 5% off non-sale items on top of their usual retail discount. The extra 5% can only be redeemed online. The codes passholders are receiving are unique to the pass type, not uni

Applying Discount Codes Online

Published October 12th, 2023 by Emily Hill

HOW TO APPLY DISCOUNTS: Go to Killington.com or Pico Mountain.com, move your mouse over “Plan Your Trip” and select either Lessons/Rentals or Winter Tickets and Passes.  Click “Buy Now” to view products to add your shopping cart.  Once a date and product has been selected, click “Add To Cart”. If you would like to add another product, “X” out the “V

Bike Park Lift Tickets

Published April 7th, 2023 by Emily Hill

Memorial Day Ticket Don't forget, on Memorial Day Monday, all active and retired service members are invited to join us in the Bike Park and Golf Course for free, our way of saying thank you for your service. For the bike park, please visit the Snowshed Lodge ticket window with your ID. For the Golf course, please call the pro shop at 802-422-6700 t

Staff Forgot Pass Procedure

Published December 1st, 2022 by Emily Hill

We have a new "Employee Forgot Pass" lift ticket. This can be found under the "Media" drop down as well as the RFID folder under the Lift Ticket drop down (Killington and Pico). This product is only available at the ticket windows and is valid for single-day access.  When you select and attach the employee to the product it will inactivate their cur

Season Pass Checklist

Published November 14th, 2022 by Emily Hill

Follow these steps to ensure a guest's pass is ready for the winter season.  Is their date of birth in the system accurate/listed? (To confirm, ask "can you confirm your date of birth")  If Date of birth is listed as "unknown", uncheck box and enter a DOB. Does the passholder have a photo uploaded? (And no further than 5 years out of date). Do they

Adult Intermediate/Advanced Afternoon Clinics

Published November 12th, 2024 by Emily Hill

Details: Ability: Intermediate-advanced level skiers and snowboarders with previous on-snow experience. Ages 18+. Available: Select Saturdays and Sundays, January - March 2025.   Available Sessions: Afternoons 1:00 p.m. - 3:00 p.m. Meeting Location: slopeside at Snowshed Base Area Pricing:   Pre-Purchase Day-Of Per Session $119 $129 Group Clinic Top

Mountain Bike Group Clinics

Published April 26th, 2023 by Emily Hill

Details Ability: Beginner-advanced level riders with previous downhill riding experience, ages 7+ Available: Saturday and Sunday, June – October. Clinic topics vary by date and time. See the schedule below. Available Sessions: 2-hour lessons daily at 10:30 a.m. and 1:30 p.m. Lesson Meeting Location: Outside of the Snowshed rental shop exit; to the l

25/26 VT Student Passes

Published March 18th, 2025 by Emily Hill

Eligibility Verification Form Guests can fill out this form with the parent or guardian's ID and student's report card.   Killington Details/Pricing Access Winter 25/26: Unlimited Skiing & Riding Summer 2025: Unlimited K-1 Gondola Scenic Rides  Pricing   4/1/25-3/5/26 Enrolled in grades K-12 in VT Schools. Proof of eligibility required.  $569  

Cashless/Reverse ATM Procedure

Published December 13th, 2022 by Emily Hill

For safety and efficiency, Killington is a cashless resort. We accept all major credit cards and Google, Samsung, and Apple Pay. Reverse ATMs will be available at Snowshed, K-1, the Grand Hotel, Pico base lodges and the Wobbly Barn.  FAQ How do the reverse ATMs work? Is the card specific to Killington/Pico? Guests can deposit cash into the machine a

Returning a Lift Ticket

Published November 22nd, 2022 by Emily Hill

Via Order Processing Open the order containing the products you would like to change. Assuming the items have been fulfilled click the action button under each product and select return. The products will then move over to "sales transaction", listing the price and product amount as a negative number.  Apply the 10% cancellation fee by going to the

Bomb Threat Procedure

Published February 23rd, 2024 by Emily Hill

25/26 Midweek Pass

Published March 18th, 2025 by Emily Hill

Pricing & Details  Winter 25/26:  Mon-Fri Skiing/Riding Restricted Dates: Dec 29-Jan2; Feb 16 Summer 2025:  Unlimited K-1 Gondola Scenic Rides (valid weekends)   4/1/25-6/19/25 6/20/25-9/25/25 9/26/25-3/5/26 All Ages $759 $829 $969     Perks Bring a Friend Tickets 5 Discounted BAF Tickets (all ages; online redemption required)  Killington openin

Reciprocal Bike Park Staff Privileges

Published July 3rd, 2024 by Emily Hill

Details We are pleased to be able to offer reciprocal bike park riding privileges at many of the best and upcoming bike parks in the Northeast.  Each Bike Park may have a different process for the Killington Staff members to receive complimentary Bike Park Lift Tickets at their respective locations.  Please follow the instructions below and be prepa

Military Lift Tickets

Published October 21st, 2022 by Emily Hill

3-Day Ticket The military 3-day lift ticket is consecutive. There is no option for the guest to purchase a 3 of 4-day lift ticket.  Details & Pricing Details TICKETS MUST BE PURCHASED ONLINE All Active Duty, Retired, and Honorably Discharged members of the U.S. Military are eligible for discounted lift tickets to Killington Resort. You'll be req

Adding Account Members

Published February 27th, 2024 by Emily Hill

Please attach familial relationships as often as you can when a primary account holder buys products for their family.  Adding friendships to accounts is not as necessary.  A youth/child must be attached to an account with a parent/guardian even if the parent/guardian is not coming to Killington.  How to add a member while looking at the online acco

Ambassador Perks

Published December 23rd, 2022 by Emily Hill

Ambassador RFID Ambassador RFID's will look the same as a guest RFID but will have a sticker alerting of their ambassador status.  Example Photo Skiing & Snowboarding  Season Pass Each ambassador receives a season pass for yourself and for your eligible dependents. Please refer to the “Ambassador Dependent Eligibility” page at the end of this do

Partner Lodging Info

Published November 17th, 2022 by Emily Hill

Killington Grand Hotel Right at the base of the mountain Ski in/Ski out  Spa Outdoor Heater Pool Preston's Restaurant  Grand Cafe with Starbucks  Trail Creek A football fields walk to the lifts Full Kitchen in units Wood burning fireplace Close to slopes Activity Center  Indoor pool with hot tub Highridge  About 2 miles to the slopes with shuttle se

Summit Guarantee

Published January 7th, 2023 by Emily Hill

Reminder  Turn on website alert notifications to stay updated as to when Summit Guarantee is in effect.  (Killington Reservation and Call Center teams channel>website alerts>click three dots in the upper right-hand corner and select channel notifications>select all activity.) Almost all of Pico’s terrain is serviced by two lifts: The Golden

Ikon Bring a Friend

Published November 17th, 2022 by Emily Hill

Sales Ikon Pass Bring a Friend tickets must be purchased online (they are not available for purchase at ticket windows or via call center). There are two processes the guest may follow to redeem their F&F ticket. See below under the How to Buy tab on the different processes and how to determine which process to follow.  ONLINE LINK Additional Di

VT/NH Days

Published November 22nd, 2022 by Emily Hill

Details & Pricing Calling all Vermont and New Hampshire residents. Tuesdays, Wednesdays (non-peak) and now Sundays (non-peak; Killington only) are your days to get the biggest savings on access to The Beast with discounted lift tickets! Online purchase required STEP 1: Purchase your Vermont/New Hampshire Day ticket online. STEP 2: Present your o

Ski Council Details

Published December 2nd, 2022 by Emily Hill

Info There will be NO Snow Guarantee for the 2024/25 season for BULK TICKETS. If a ticket is used/scanned one time, there will be no credits issued. Ski Council Appreciation Days Killington Resort and Pico Mountain support Ski Council and Clubs and as a way of showing it, we've offered up the following discounted lift ticket prices. These lift ticke

Mid-Week School Program at Pico

Published December 5th, 2024 by Emily Hill

Registration/Modification Inquiries  If guests have questions regarding the registration process or details regarding the program direct them to speak with their school's program coordinator. For modifications on existing reservations, direct them to speak to Mike Biasuzzi.    Pass active 1/1/25 - Valid all Monday- Friday after the 1st, including 1/

Purecloud Statuses

Published December 9th, 2022 by Emily Hill

Make sure to set your status on Purecloud to keep your SOD and co-workers in the loop.  When you are available for internal transfer but are not taking guest calls, your status should be set to available. When you are working on something that is taking a few minutes, put yourself in Busy so your SOD knows you are actively working on a project or ta

Inventory Lookup

Published August 24th, 2022 by Emily Hill

From ONE|Resort TOOLS, click on Pooled Inventory. Select Product Date at top of the Pooled Inventory window. Select the Killington Pico Resorts drop-down.  Select Killington/Pico (whichever inventory location you are looking for). Select the product type you want, and the inventory will show. OR When selling a product with a set inventory, there wil

Pico VT/NH Days

Published December 7th, 2022 by Emily Hill

Tickets are only $54 Mondays, Thursdays, and Fridays (non-peak) for residents of Vermont and New Hampshire! Visit a ticket window after purchasing online and present your VT or NH state-issued ID to activate your ticket.  Purchase online here  Not valid: December 26, 27, 30; January 2, 3, 2025; February 17, 2025.  Details Utility bills are not accep

Killington/Pico Uphill Travel

Published December 15th, 2022 by Emily Hill

Armband Pickup  We now have the 24/25 Uphill Armbands for pickup at ticket locations.  Reminder Ikon passholders not eligible for the free uphill travel pass. If an Ikon passholder has selected the free pass, please sell the upgrade. There are no longer Pico Uphill Demos or Uphill Private lessons.  How to Sell/Buy Online Link: https://www.killington

Pico LTS/LTR

Published December 7th, 2022 by Emily Hill

Info Available: Saturday- Sunday and daily during peak* periods *Peak Dates: December 23, 2023 - January 1, 2024; January 13-15, 2024; February 17-19, 2024 Ability: Designed for beginners Meeting Location: Slopeside of the Pico base lodge area Lesson options:  Adult Learn To Ski/Ride - choose from either the 9:30a.m. or 12:45p.m. lesson. (lessons ar

KL Rentals

Published September 13th, 2023 by Emily Hill

Multi-Day Rentals 4 day, 5 day, 6 day and 7 day rental rates available. See pricing on rental rates calendar. Multi-day rentals of 3 or more days include a built-in day off. This gives you the biggest flexibility during your visit to The Beast.   For example, if you purchase a 3-day rentals, you can use them on 3 of 4 consecutive days starting with

Pico Private Lessons

Published December 6th, 2022 by Emily Hill

Info ALL LESSONS MUST BE BOOKED ONLINE IN ADVANCE Available: Thursday-Monday, and daily during Peak Dates Peak Dates: December 23, 2023 - January 1, 2024; January 13-15, 2024; February 17-19, 2024. Ability: Open to all levels Meeting Location: Lessons meet slope side of the Pico Mountain base area Lesson Options: 1.5 hours, 1/2 day or Full day All l

Potter Brother's Info

Published October 24th, 2022 by Emily Hill

Details:  Snowshed Base Lodge:  Located: In the Snowshed Base Lodge facing slope side. Schedule: Monday - Friday: 8:30 a.m. - 4:30 p.m.; Saturday - Sunday: 7:30 a.m. - 4:30 p.m. K1 Base Lodge (SKIS & BOARDS ONLY, NO BOOTS) Located: Slopeside of the K-1 Base Lodge. Schedule: Saturday - Sunday: 9:00 a.m. - 3:00 p.m. Pricing 1-day Unlimited Skis &a

25/26 My Pico Unlimited Pass

Published March 19th, 2025 by Emily Hill

Pricing/Details Winter 25/26: Unlimited Skiing/Riding at Pico Discounted Tickets at Killington: From open-12/19 & 4/6-close: $68 weekends/$49 midweek From 12/20-4/5: $135 weekends & peak/$97 midweek Summer 2025: Free Scenic Gondola Rides    Through 6/19/25 6/20/25-9/25/25 9/26/25-3/5/26 Adult (19-64) $559 $609 $769 Junior (7-12) 1 FREE pass

Summer Operating Schedule

Published April 7th, 2023 by Emily Hill

Golf Delete Mountain Biking The last ride up the K-1 Gondola is 30 minutes prior to the posted closing time. Be sure to visit the conditions report for the latest information on operations. Delete Adventure Center Delete Scenic Rides Delete

Golf Season Pass

Published April 7th, 2023 by Emily Hill

Details & Pricing Valid every day of the golf season.  Cart pass add-on valid for pass holders only every day of the golf season.  Through June 13, 2025 6/14/25 & Later Ages 30+ $419 $534 Ages 29 & Under $304 $379 Cart Pass add-on $304 $379 Delete Perks/Discounts Lodging Discounts: 20% off select lodging through Killington Central Reserv

Online Voucher Redemption

Published January 10th, 2023 by Emily Hill

Web Redemption 1. Guest will need to log in to their online account.  2. Within their account, they will be able to see a voucher tab which will display all active vouchers once selected.  3. Select the "redeem" button next to the voucher they would like to use. 4. A box labeled voucher redemption will pop up verifying the type of voucher the guest

Looking Up a Customer Profile RTP

Published April 21st, 2023 by Emily Hill

Accessing customer information in RTP can be tedious due to the number of profiles in our system. Using these steps will help you narrow down your search results and minimize mistakes.  1. One of the first steps should be to search the guest by their name (first, last). However, depending on their name or how many profiles we have it can pull up a v

Online Accounts

Published August 18th, 2022 by Emily Hill

How to Set UpA guest can make an online account through Killington.com by clicking the Register button in the top right corner of the page. They will need to complete all required data to set up their account. Once they have an account, they will also have a profile in RTP, linked to the email they used. Users with AOL or Yahoo emails may experience