What Operations needs to do:

1. Check Taxexempt@Killington.com for Forms Needed
   • Copy of Tax-Exempt Certificate
   • Copy of Purchase Order if sending one in
2. Once The Tax-Exempt Certificate has been verified, Cen Res Ops will take the Special Code E off the reservation(s) and mark it Tax Exempt.
3. If paying by School credit card – Cen Res Ops will send a Canary once Tax Exempt info has been submitted to taxexempt@killington.com
   • WE NO LONGER WILL BE ASKING FOR A COPY OF CREDIT CARDS
4. Once notified that the canary is sent back, go into canary and charge the card. Move the canary to processed.
5. Mark the reservation with a Z - as form is processed.
6. If we don’t receive the paperwork 3 days prior to arrival, the card will be charged with the taxes if the agent was able to get a card.

What an Agent needs to do:

1. Agent Books everything under one Guest Tile
   • Name of School and/or Supervisory Union or State Department/Agency
   • Name of Contact Person, Billing Address, Email & Phone#
2. Please Leave Reservation in NEW Status
3. Take off “Individual Pay” on the Audit Line
4. Enter Special Code E - “Pending Tax Exempt” – Super Important as Reporting relies on this code – VERY IMPORTANT
5. Enter one of these Guarantee Codes
   • R = Purchase order
   • H= Check (Should be received 2 weeks prior to arrival to allow enough time for processing)
   • T =If we are waiting on CC or don’t know how they are paying yet
6. Please try to get the Guest credit card to add to guest tile (If we don’t receive the paperwork 3 days prior to arrival, the card will be charged with the taxes by Operations).
7. Agent tells Guest to have their Billing Department to email all forms to taxexempt@killington.com
8. Send TAXEXMPT Confirmation out of SMS

9. 
   

Tax Exempt Misc.