How do I "Send-A-Link" to report a lost item?

1. If a guest wants to report a lost item, you can send them a link to enter all details of the lost item on their own. 
2. Select the “Send-A-Link" tab at the top right of the screen. 
3. You will be prompted to enter the guest’s phone number or email address. 
4. They will be sent a link prompting them to enter all information necessary. This will sync with the Chargerback system.
5. A lost item will pop up in the system once the guest completes the information. 

How do I enter a found item?

1. Select a category of an item or select one of the quick-pick options labeled by the icons.
2. Select the location found on the mountain under the “area found” drop-down and, if able, enter the specific location below in the “Where Item Was Found” option. 
3. Enter login ID under “Found by ID”.
4. If cash is involved enter the amount found. If the item is of high value or a receipt of purchase is with the item, check the appropriate box. 
5. Select where the item is being held under “storage Location” and provide the date the item was found. 
6. Save the found item and make sure there are no suggested matches under the “Suggested Matches” tab on the left of the screen.

How do I enter a lost item?

We should first see if guest is willing to fill out the lost report through send a link. If they are unable, or do not have the resources to do so (phone/computer) we may fill it out for them.

1. Select a category of the item or select one of the quick-pick options labeled by the icons.
2. Enter the date it was found and under “area lost” select one of the drop-down options. If able, enter the specific location below in the “Where Item Was Lost” option.
3. If cash is involved enter the amount found. If the item is of high value or a receipt of purchase is with the item, check the appropriate box.
4. Enter as much information about the guest as possible including email, phone number, and shipping address. 
5. Save details of the lost item. 

How do I locate a lost/found item in the system?

1. Under the “Items for Review” tab at the top, select the “Show Lost Reports” or "Show Found Reports" option. 
2. Details of all lost items will be listed and the information of the person who lost the item or where/when the item was found. 
3. To select the item, click the item number under the item number/type column. 

What do I do if a guest requests we ship their item to them?

If a guest requests we ship an item that we found please ensure the item has been recorded as "lost" in the system and has all necessary contact information of the guest for shipping. If this has not been done and a "found" item report is the only one in the system, please send the guest the lost report link so they may provide the appropriate information. Once all information is logged in Chargerback reach out to call center/guest services SOD for final steps.