Parking and Transportation

Overnight parking in unauthorized lot

Agents let SOD and SOD leaves note in the parking chat with make, color, license plate #, guest name and phone number

Cars blocked in or double parked

Have SOD reach out to Ryan/Parking team (chat). Grab vehicle color, license plate #, guest name and phone number.

Car Charger Issues

Try to diagnose the issue/gain as much info as possible. Then reach out to SOD to relay in RM Help. 

Lost Skier

Lost Skier (inbounds)

Guest needs to be patient, in most cases friend or family member will end up at a lodge. Try to flag down an ambassador and inform them to keep an eye out for the guest and let them know a friend is looking for them. 

Lost Skier (outbounds)

SOD will reach out to dispatch via chat and we will follow their direction.

Lost kid (Huckleberry)

If child is present: dispatch needs name and location of the child, stay in that location until an ambassador arrives.

If child is not present: reach out to dispatch with a description of child and their name. Ask parents/guardians to hold tight.

Injured Skier

Call 4444, introduce yourself to dispatch, tell them you have an injured guest and give them the guest's name and location then transfer. 

Lift Delay Calls

Reach out to SOD and use lift delay chat. Put the guest at ease the best you can and ensure an answer will be given shortly. 

Guest Transport

If the situation is deemed urgent or questionable, please reach out to dispatch via phone, tell them you have a guest requesting a transport, and transfer guest.

If the situation is very clearly deemed non-urgent, reach out to the dispatch chat.