Parking and Transportation

Dispatch should not be contacted for parking reasons unless identified by SOD.

Overnight parking in unauthorized lot

Agents let SOD and SOD leaves note in the parking chat with make, color, license plate #, guest name and phone number

Cars blocked in or double parked

Have SOD reach out to Ryan/Parking team (chat). Grab vehicle color, license plate #, guest name and phone number.

Car Charger Issues

Try to diagnose the issue/gain as much info as possible. Then reach out to SOD to relay in RM Help. 

Lost Skier

Lost Skier (inbounds)

Guest needs to be patient, in most cases friend or family member will end up at a lodge. Try to flag down an ambassador and inform them to keep an eye out for the guest and let them know a friend is looking for them. 

Lost Skier (outbounds)

Record the caller's phone number, call dispatch and identify yourself to them and relay the phone number of the guest being transferred, transfer the caller to dispatch. Do not worry about identifying location, name or injury etc. 

Lost kid (Huckleberry)

If in person: 

• If child is present: dispatch needs name and location of the child, stay in that location until an ambassador arrives.
• If child is not present: reach out to dispatch with a description of child and their name. Ask parents/guardians to hold tight.

If over the phone: 

• Record the caller's phone number, call dispatch and identify yourself to them and relay the phone number of the guest being transferred, transfer the caller to dispatch. Do not worry about identifying location, name or injury etc. 

Injured Skier

Call center: Call dispatch, introduce yourself to dispatch, tell them you have an injured guest and give them the guest's name and location then transfer. 

In person:

• If someone reports that they have a friend or family member on hill who is injured or needs a transport (emergency), we should identify their name and location and call dispatch to report. 
• If a guest comes to the guest services desk with an injury we should determine if they need patrol to come to them or if they are able to walk. If they are able to walk, we should accompany them (or flag down an ambassador) and not send them off on their own. If they need Patrol to come to them, call 4444 and give the location of the guest to meet.

Lift Delay Calls

Reach out to SOD so they can connect with the dispatch chat if no information has been given regarding the delay. Put the guest at ease the best you can and ensure an answer will be given shortly. 

Utilize information given in the lift delay chat/channel for how we plan to assist guests affected by the lift delay. 

Guest Transport

If the situation is deemed urgent or questionable, please reach out to dispatch via phone, tell them you have a guest requesting a transport, and transfer guest.

If the situation is very clearly deemed non-urgent, reach out to the dispatch chat.