Queue activity shows agents how many calls are in active interactions, calls that are waiting in the queue, and the specific category of calls that are coming to Killington. 

If you would like to view more information, click the three lines in the upper right-hand side of the screen and select all. This will show you more information as far as text messages morning in, calls coming in, and calls going out. 

To add the queue activity page you can click on Performance, then Workspace, and Click on Queue Activity