Adding Early Check In Requests/Cot or Crib Requests
If the guest is booking a reservation in Inntopia, please add the note in Inntopia. If the reservation is already confirmed please add the note directly in SMS
In SMS
Either of these requests need to go in two places
- Somewhere on the front of the Reservation, Accounting or Housekeeping line. (Preferable the Housekeeping line). Note: "early ch-in req" “cot/crib req”
- The most important place to add the request is in TRACE so that Housekeeping can prioritize cleaning rooms to help with early check in requests
- From the reservation tile enter T for Trace
- A to Add
- Enter the date of arrival
- Set Time to 6:00 always
- To: HSK (housekeeping)
- Then enter “early check-in request” or room needs crib/cot
- Then hit “enter”, PgDn", and then “esc” or OK and then ”esc".
Cribs are free to add into room, but cots will require a $20 fee. Find more info here.
In Inntopia
Add the note to the add note section of the reservation (only if the reservation is unconfirmed)
Add the note and click save changes