Purpose

The Brighten Your Day Card empowers you to perform random acts of kindness and solve guest frustrations quickly and easily. Its purpose is to turn an unpleasant circumstance into a positive experience, allowing you the opportunity to create a memory of outstanding service. The BYDC is valued at $10 and may be used to purchase a lift ticket or products at a Killington-owned food court/restaurant.

Guidelines

Below are some examples in which issuing a BYDC is appropriate:

• Guest “got the runaround” when trying to purchase a product, redeem an offer or solve a problem
• Guest was given misinformation about a product or service
• Guest was denied lift access due to a hot listed ticket or pass, which should not have been blocked
• Guest has been treated disrespectfully by an employee
• Guest is having an all-around bad day
• Guest’s personal ski/snowboard equipment is missing

Procedure

BYDC cards are to be issued only to guests. Staff may NOT issue BYDC cards to employees or ambassadors. A BYDC can be transferrable and is simply a coupon card a guest can use to reduce or pay for Killington products. 

To Redeem:

1. When provided with a BYDC (K-Cash) you will go to payments at the bottom of your screen in RTP and select the appropriate payment type. These are not scannable items so you will just enter the amount in the box and hit apply. 
2. You will need to drop any BYDC (K-Cash) during the cash-out process. On the electronic cash-out sheet please notate the number (not value) of BYDC (K-Cash) you received during the day.