Ski Patrol personnel are authorized by management to suspend a guest’s skiing /riding privileges, based on their conduct not being conducive to a safe or enjoyable experience for other guests or staff.

When a patroller has “pulled” a guest’s physical ticket or pass, or recorded the scan number, they must report it to Guest Services as soon as possible. Guest Services will add a note to the guest’s profile including the reason for the suspension, the patroller requesting the suspension and the duration of the suspension.

The ticket or pass should be turned in to Mountain Dispatch or a patrol supervisor. The duration of the suspension period is up to the patroller’s judgement. For skiing/riding a closed trail, the duration is typically two weeks; it could be more or less depending on the circumstances. Patrollers should explain why the guest’s privileges are being suspended and for what period of time.

Patrollers should explain to the guest the process for getting their lift privileges returned:

• In order to get their lift privileges returned, the guest must schedule an appointment with the Mountain Manager on or after the last day of the suspension. They will not be given an appointment prior the date the patroller indicates.
• The Mountain Manager’s Executive Assistant’s number is (802) 422-6210.
• After the Mountain Manager, or his designee, has met with the guest, he will make the determination of whether or not to remove the suspension. If the guest’s privileges are returned, the note on their pass profile will remain, for future reference. Recurring issues with the same guest may be grounds for permanent revocation of a season pass.
• Only management can revoke a season’s pass permanently, either of their own accord or on the advice of patrollers and other staff.