Via Order Processing

1. Open the order containing the products you would like to change.
2. Assuming the items have been fulfilled click the action button under each product and select return.
3. The products will then move over to "sales transaction", listing the price and product amount as a negative number. 
4. Move over to sales transactions. 
5. Go to the KL Guest Services drop-down. Open the KL Guest Service-Cancellations folder and select the VOUCHER CREDIT-Cancellation Credit OPEN product. 

1. Attach the customer receiving the voucher. 
2. Move to the general tab and in the price box enter the appropriate amount the guest will be getting back in credit. (The price should balance the negative product pricing). 
3. Once the product(s) balance in price with the voucher(s) complete the transaction and the voucher will load onto the selected customer's account. 

Via Sales Transaction

1. One Resort Tools>Return/refund a transaction 
2. Using the search criteria, find the transaction you wish to return. (Search by transaction #, IP Code, Pass Code, Order #, etc.)
3. Locate and expand the appropriate transaction and select the specific products you wish to return.
4. Once selected click return (never refund) so that the product pops down into the box of the selected items below. 
5. Hit okay and the product will be pulled back into "sales transaction" listing them as a negative quantity with a negative price.
6. Go to the KL Guest Services drop-down. Open the KL Guest Service-Cancellations folder and select the VOUCHER CREDIT-Cancellation Credit OPEN product. 

1. Attach the customer receiving the voucher. 
2. Move to the general tab and in the price box enter the appropriate amount the guest will be getting back in credit. (The price should balance the negative product pricing). 
3. Once the product(s) balance in price with the voucher(s) complete the transaction and the voucher will load onto the selected customer's account. 

Guest Redemption Online

Mobile

1. Guest will need to go to Killington.com and log in to their online account. 

2. Click the "My Account" drop-down and select vouchers. 

3. If their voucher does not come up under product or discount vouchers, make sure they select "other vouchers" to view their cancellation credit voucher. Have them select the view/print option next to the credit voucher they wish to apply to their order. 

4. The guest will want to make note of the voucher number under their barcode as this is the number they will enter during the checkout process. The voucher should also note how much money remains on the voucher. 

5. The guest will want to click "menu" and add their products to their cart unless already done. 

6. Once all products have been added to their cart, have the guest select "check out" and follow through the prompts. Assigning products to the group member, adding the RFID to the order if not already attached, and signing waivers when needed.

7. When the guest gets to the payment screen, they will need to select the dropdown labeled "order summary". This will display the location where they will enter their credit voucher code. Once entered, hit the apply button and the total due will reduce by however much was on the voucher. 

8. If the voucher amount is greater than the total amount due, the remainder of the balance will stay on the guest's account with a voucher code attached. 

9. Guest will proceed with the checkout process if payment is due on their end. 

Checking the Balance

To check the balance of a voucher credit, paste the voucher code or find the guest's pass through the search tab. Once you have the voucher pulled up it should display the amount available on the voucher.