A customer will add their desired items to their cart and select Affirm as their payment method

The customer will complete a simple application and select the payment terms that fits their needs with no hidden fees-not even late fees

The customer will confirm their loan and complete their purchase. Affirm will email and text reminders so the customer never misses a payment. 

Customers must: 

• Be 18+ years or older
• Provide a valid mobile number and agree to SMS messages
• Provide their full name, email address, date of birth, and the last 4 digits of their social security number

Phone: 855.423.3729

Email: 

Web: affirm.com/help

There is no impact to the customer's credit to create an account and
determine eligibility to pay over time with Affirm. With that said, if the
customer is approved and decides to buy with Affirm, their loan, and
payments may affect their credit score. 

Affirm strives to offer all credit-worthy applicants financing with Affirm
but, unfortunately, isn't able to approve every customer every time. If
declined, Affirm will send the customer an email with details about its
decision. If the customer has questions, they can visit affirm.com/help
or reach out to the Affirm Customer Care Team at (855) 423-3729.

If Affirm has difficulty confirming your customer’s identity, they may
need to provide more information. Affirm uses modern technology to
confirm their identity, including verifying their address or full SSN, or
requesting a photo of their ID. Affirm takes these steps in some cases to
counter fraud and provide the most accurate credit decision they can. 

Affirm may sometimes need more information about your customer’s
finances and their ability to repay in order to make a credit decision. The
customer’s income gives Affirm additional insight into their ability to
repay. 

Your customer may not always qualify for the full amount of their
purchase. When this happens, Affirm will ask the customer to make a
down payment with their debit card. Affirm will process this payment
right after the customer confirms their loan.
 

For example, if a customer selects a 12-month installment loan for an
$800 purchase, they could be asked to make a down payment of $160
today, followed by 12 monthly payments of $57.77 at 15% APR.
 

After that, it’s business as usual. The customer’s first payment will be
due at the usual time based on their selected payment schedule when
they completed their Affirm loan. 

Yes. Affirm works hard to be completely transparent. The customer will
see the amount of interest they’ll owe when applying for a loan.
 

If the customer pays off their loan early, they will not be responsible for
paying the interest for the remaining months.

Customers can have multiple Affirm loans for the same or differing
merchants simultaneously. Please note – each loan through Affirm is
subject to a separate eligibility evaluation and approval. This indicates
that a customer may be approved for a loan at some merchants but not
others or may already have an Affirm loan but not be approved for
another. 

Affirm strives to keep your customers out of unhealthy debt by
facilitating fair, transparent credit so they can pay over time for the
things they love. They'll never owe more than what they agree to up
front. Instead, they'll always get a flexible, transparent, and convenient
way to pay over time.
 

When we say, no fees, we mean it. That means no late fees, no
prepayment fees, no annual fees, and no fees to open or close an
account. 

The annual percentage rate (APR) on an Affirm loan ranges from 0–36%
which is determined by Affirm in its sole discretion. Affirm discloses any
required fees upfront before the customer makes a purchase, so they
know exactly what they will pay for their financing. Affirm does not
charge any hidden fees, including annual fees. 

When Affirm determines the customer’s annual percentage rate (APR),
it evaluates a number of factors, including their credit score and other
data about them. If they finance future purchases with Affirm, they may
be eligible for a lower APR depending on their financial situation at the
time of purchase.

Affirm calculates the annual percentage rate (APR) of a loan using
simple interest, which equals the rate multiplied by the loan amount
and by the number of months the loan is outstanding.

• This model differs from compound interest, in which the interest
  expense is calculated on the loan amount and the accumulated
  interest on the loan from previous periods. Credit cards, for
  example, use compound interest to calculate the interest
  expense on outstanding credit card debt.

Before each payment is due, Affirm will send the customer an email or SMS reminder with the installment amount that is coming due and the due date. The customer will have the option to sign up for autopay, so they don't risk missing a payment. Payments can be made by downloading the Affirm app or by visiting affirm.com.

If the customer wants to pay early, they can absolutely do that. There are no penalties or fees, and they’ll save on any interest that hasn’t accrued yet.

A refund will be posted to the customer’s Affirm account after we process their refund request. In the event that we issue the customer store credit instead of a refund, they will still be responsible for paying off their Affirm loan. 

If the customer has already made loan payments or a down payment, Affirm issues a refund credit to the bank account or debit card that they used to make the payments.

• Paid Interest: Affirm does not refund any paid interest

Yes. Full and partial refunds are possible after the customer’s purchase. Please note that all refunds are subject to the merchant’s return policy.

A refund credit will appear in the customer’s account within three (3) to ten (10) business days, depending on the customer’s bank's processing time.