Resort Tab 

This is the main tab of the app. When opening the app, it will likely start you off on this page. From here you have multiple options to select to learn more info about the various areas of the mountain. 

• Snow Report: Information on current weather, the weather forecast, snow conditions, and the snow report which is written and posted daily for guests to find our info on the status of trails and other on mountain areas. 
• Lifts and Trails: Directs you to the "Status" tab which breaks down the areas of the mountain and which lifts/trails are in each area. The status of the lifts will be displayed as "open", "closed", "on hold" "expected", etc.. When you expand the lift drop-down it will also display the status of the trail. 
• Webcams: You can view all on mountain cameras to see conditions in various locations throughout the resort. Click on a camera to expand the view and get an active/live view of the mountain. 
• Parks Report: An interactive map of our parks around Killington, and the features they provide. 
• Dining: Our resort dining options, their operating hours and a brief description of what they offer. 
• Fast tracks: Explanation on what fast tracks is, a link to purchase and which lifts have fast tracks available. 
• Events: Our events calendar with a description of each event when selected. 
• Activities: Other resort amenities, and a description of each when clicked on. 
• Shopping: Retail locations, their hours and what they offer. 

Status Tab

This tab breaks down the areas of the mountain and which lifts/trails are in each area. The status of the lifts will be displayed as "open", "closed", "on hold" "expected", etc.. When you expand the lift drop-down it will also display the status of the trail. 

Start Tab

This tab displays our app, with an active display of which lifts are open, closed, on hold or expected. You can zoom in on the trails and on mountain areas to get a sense of where you'd like to go.

Once you click on "Start Tracking" you can start tracking your day on the mountain. It will give you the option to track your progress as "Solo" or with friends. Once you do so, it will show your active location on the mountain. 

Stats Tab

Once you've tracked your day on the hill, you will have stats available to view. You may also check the leaderboards to see if your stats put you on the ranking to win prizes. 

More Tab

The more selection gives options to view more information. Certain selections will bring the guest to the website where they can view troubleshooting info or get a more in depth description of information listed in the other tabs. 

Summer vs. Winter navigation

If the app is set on Summer or Winter and the guest wishes to change it, they can go to the "more" tab and select "settings". In this page you will see an option next to "Season" to toggle from summer to winter or visa versa. 

How to add additional people to an existing tracking session...

You can add additional users to your existing tracking session (either solo or group) by clicking ADD PEOPLE on the map screen. There is not a way to merge existing tracking groups.

What to do if two or more users ski/board the same trails and ride the same lifts but receive different vertical feet stats.

The vertical feet skied information is obtained from the altimeter within each unique phone, so differences are expected and normal, especially for users using different makes and models of phones. If the difference is significant, please contact us.

Can a guest track their ski days on Strava and have it automatically appear in the Killington app? 

No. The Killington App’s stat tracking syncs to Strava, but Strava’s tracking does not sync back into the Killington App. To ensure your ski day stats are recorded in the Killington App, you must start your tracking using the Killington App.

How can a guest change their user profile settings

Open your Killington App -> go to the "more" tab in the bottom right corner -> Click "settings" -> Select "Edit User Profile" -> There you go!

What happens if a guest used another tracking app in addition to the Killington app but used difference stats. 

Each app uses different methods for collecting stats. For example, the Killington App gets vertical feet from the phone's altimeter while some other tracking apps may get this number from GPS tracks and elevation maps.

iPhone Help

iPhones - Battery: When low on battery, iPhones default to a “Low Power Mode” until the iPhone is fully charged (this setting can persist until it’s toggled off in settings). When in “Low Power Mode” the battery icon on the device displays as yellow. To check and fix this, go to DEVICE SETTINGS > BATTERY SETTINGS > Toggle “Lower Power Mode” to off.

iPhones – Location: Go to SETTINGS > KILLINGTON APP > ensure that location permissions are set to either “Always Allow” or “While Using”. If you also have a toggle for “Precise Location”, ensure this is toggled on.

Android Help

Android – Battery: Some Android devices (Samsung for example) have integrated a default “optimized" battery setting which periodically blocks background location services at a device level, regardless of the permissions setting. It is possible that this setting changes during the day, stopping tracking mid-day. 

To prevent this, users can add the app to the device’s “unrestricted” or “unoptimized” list. Adding the app to this list does not affect other apps’ power mode settings. 

As an example, to change the setting on Google Pixel 3 running Android 12: 

Go to Settings>Apps>See All Apps  

- Find the app in question in the list and tap it to open its “App Info” and tap “Battery” to get to the “Battery Usage” screen  

- On the “Battery Usage” screen select “Unrestricted”  

- This app is now added to the “Unrestricted” list and will not be restricted from using location services in the background when device is optimizing battery usage. 

Different Android devices on different OS versions have different settings screens, so see the device manufacturer for specific instructions for that device.

Android – Location: On your phone's home screen, find the Killington App icon > Touch and hold the app icon > Tap App Info > Tap Permissions > Location and ensure “While Using” is selected.

Samsung Only Help

Android (Samsung Only) - Sleeping Apps: Ensure the Killington App is set to never sleep by going to SETTINGS > BATTERY AND DEVICE CARE > BATTERY > BACKGROUND USAGE LIMITS > NEVER SLEEPING APPS > Tap the + sign > Select the Killington App > Tap ADD 

Android (Samsung Only) - Screen display is blocking the bottom navigation tabs. (In your device, not the Killington app) SETTINGS > DISPLAY > NAVIGATION BAR > SWIPE GESTURES (a.k.a. Gesture based) > CONFIRM ANY PROMPTS

Guest is still having issues tracking with their Android or Samsung phone

Unfortunately, the latest update for Samsung and some Android phones during January 2024 includes a NEW AND UNCOMMUNICATED “feature” that periodically disables all apps working in the background despite the Killington App and user settings.

What you can do to work around this is open the app switcher on your device and tap the app logo in the top center and select “keep open” or “lock the app” (naming dependent on the version of Android OS).  Locking the app will prevent the OS from shutting it down until you unlock it after your session.  You must lock the app every time at the begin of tracking or the device will shut the app down in the background and stop tracking. 

Guest has a new phone and they're missing stats

Download the Killington App onto the new phone and open it. Click MORE, click SETTINGS, click RESTORE for Restore Tracking Stats.

Guest sync's their Killington App to Strava but they don't see any data from my past tracking sessions in Strava

When you sync to Strava, only data from future tracking sessions will appear in Strava. There is not a way to import past tracking sessions.