Confiscated Pass Scenarios

Fill out this form in the event of a confiscated pass. 

Product Sales/Service Fraud Incentive Plan

Eligible staff (ticket sellers, guest services agents, ticket operations administrator) receive a $100 incentive when they have caught and stopped someone skiing/riding/mountain biking on someone else’s ticket or season pass, or on a ticket or season pass for which they aren’t eligible. Managers and supervisors are not eligible. Below are examples situations someone would be eligible for the incentive:

• Staff identifies that someone purchased a ticket or pass for a certain age range, but the person does not actually meet the age requirement, and they have been skiing/riding on that ticket or pass.
• A ticket seller/guest service agent identifies that someone has been out skiing and riding on someone else’s season pass. 

For clarity: Dealing with the following types of situations is considered a basic function of the positions and are not eligible for an incentive. This is not an all-inclusive list.

• Staff stopping someone from picking up a ticket or pass for which they aren’t eligible for. 

Standard protocol when someone is caught fraudulently skiing or riding on a ticket or pass is to block that ticket or pass for a period of two weeks and impose a $500 fee. Ikon Passes will be blocked for the season per Ikon Pass policy. The fraudulent use fee must be collected by the agent at time of the catch in order for the incentive to be paid out. Limited exceptions may be made on a case-by-case basis. 

When a staff member catches fraud, they will be required to complete an electronic form which will be reviewed by product sales & service leadership to determine eligibility for the incentive. Incentives will be paid out in the paycheck for the pay period following the pay period in which the pass was caught in. 

Important: It is not our goal to create an environment where we’re inconveniencing large numbers of guests to identify and stop fraud. All eligible staff must find an appropriate balance between guest experience and preventing fraud. Any staff deemed to be failing to find this balance may be excluded from the incentive program after one or more counseling sessions. 

Any staff member who is believed to have fraudulently submitted a claim for a caught pass will be banned from receiving future incentives and may face further disciplinary action up to and including termination. 

This policy is subject to change and updates at any time.

Ikon Fraud Policy

If we confiscate an Ikon pass at Killington, the appropriate form will be filled out much like our other Killington passholders who commit pass fraud. An internal investigation will take place and if the situation seems fraudulent we will notate the appropriate account(s) as much as possible and send the information to Ikon regarding the suspected fraud. 

Ikon will make the determination on whether the suspected fraud is worthy of the hotlist/fee (listed below). The guest should not come to us at Killington to get resolution. We may notate the account(s) to make the situation more clear, but ultimately it is up to Ikon to clear the hotlist if necessary or take the fee. 

25/26 Ikon Pass Hotlist Policy

1. If anyone is caught using an Ikon Pass that is not their own, the Ikon Pass will be hotlisted for the remainder of the 25/26 season.
2. Resorts need to enter the hotlist in RTP with sufficient notes.
3. Ikon Pass contact center will email the passholder communicating the hotlist and will facilitate all communication with the passholder regarding the hotlist.
4. Pass holders have the option to pay $1000 to reinstate their pass.
5. Resorts should not be reversing a pass fraud hotlist for any reason.  Any reinstatement is the sole responsibility of the Ikon Pass contact center.