Purecloud Statuses
Written by Emily Hill
Updated at December 9th, 2022
Make sure to set your status on Purecloud to keep your SOD and co-workers in the loop.
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When you are available for internal transfer but are not taking guest calls, your status should be set to available. |
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When you are working on something that is taking a few minutes, put yourself in Busy so your SOD knows you are actively working on a project or task. If your status is in busy for longer than a few minutes, SOD may reach out to see if you need assistances with anything |
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If you need to step away from your phone for a few minutes to grab aand set your status to away. |
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If you are taking any longer break (non-meal related) set your status as break after informing your SOD. |
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Before going into a meeting set your status to meeting. |
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After getting approval from your SOD, set your status to meal and take your lunch break. (30 mins). |
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During training sessions, set your status to training. |