Changing Ticket Dates

Written by Emily Hill

Updated at December 20th, 2023

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Via Order Processing

Open the order containing the products you would like to change.
Assuming the items have been fulfilled click the action button under each product and select return.
The products will then move over to "sales transaction", listing the price and product amount as a negative number.
Move over to sales transaction and return the negative $ amount to stored value under the correct guest profile.
Once completed move back to order processing and add the correct/changed tickets to the original order. (If order is marked as complete, select view/edit order properties at the top of the screen and change the status to "open")
Once the new products have been added to the order and everything is confirmed with the guest you will see a balance due in the payment tab.
Apply the stored value balance of the returned tickets to the order.
If there is an additional balance due, charge the guest's card.
If there is a remaining balance in stored value, return/refund the remaining balance to the guests CC.

One Resort Tools>Return/refund a transaction
Using the search criteria, find the transaction you wish to alter. (Search by transaction #, IP Code, Pass Code, Order #, etc.)
Locate and expand the appropriate transaction and select the specific product you wish to alter.
Once selected click return (never refund) so that the product pops down into the box of the selected items below.
Hit okay and the product will be pulled back into "sales transaction".
Within "sales transaction", change the product date in the upper left side of the screen to the intended change date of the ticket.
Select the correct ticket product and apply the appropriate pre-purchase discount for the date of the ticket (if applicable).
If there is a remaining balance, the guest is responsible to pay the difference. If the change means the guest gets a bigger discount and we owe a balance, refund the guest.
Complete

One Resort Tools>Return/refund a transaction
Using the search criteria, find the transaction you wish to alter. (Search by transaction #, IP Code, Pass Code, Order #, etc.)
Locate and expand the appropriate transaction and select the specific product you wish to alter.
Once selected click return (never refund) so that the product pops down into the box of the selected items below.
Hit okay and the product will be pulled back into "sales transaction".
Move over to sales transaction and return the negative $ amount to stored value under the correct guest profile.
Once completed move back to order processing and add the correct/changed tickets to the original order. (If order is marked as complete, select view/edit order properties at the top of the screen and change the status to "open")
Once the new products have been added to the order and everything is confirmed with the guest you will see a balance due in the payment tab.
Apply the stored value balance of the returned tickets to the order.
If there is an additional balance due, charge the guest's card.
If there is a remaining balance in stored value, return/refund the remaining balance to the guests CC.

schedule change ticket dates