Adding Account Members

Written by Emily Hill

Updated at February 27th, 2024

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Please attach familial relationships as often as you can when a primary account holder buys products for their family.
Adding friendships to accounts is not as necessary.
A youth/child must be attached to an account with a parent/guardian even if the parent/guardian is not coming to Killington.

How to add a member while looking at the online account…

Guest will go to Killington.com
They will need to login to their online account to access their waivers. (If they do not have an account they will need to create one.)
When looking at the main page of a guests online account, they will see a list of profiles attached to them.
To add a new account, scroll to the bottom of the relationship list to find "+Add Member".
Once selected, they will need to fill out all the prompted info and then click "Add Member" in the black box.
The new member will be added to their account and they may purchase tickets for that member directly through the original account.

During the online checkout process, after products have been added to the cart, the guest has signed in/the "checkout" button has been selected each product will need to be assigned to a group member.
When you hit the "Select Group Member" drop-down you will see the option to "Add Group Member" at the bottom.
Once selected, the guest will need to scroll to the bottom and select "Add Group Member" again.
They will enter the prompted information and click "Add Group Member" once more.
Once added, they will have the option to assign the product to the newly added member (as long as their age meets the product description).

In RTP, access the primary guest's account in customer manager.
Under the primary guest's info, you will see "Add Related Customer". Select this.
Fill out the appropriate information. (First/Last Name and DOB at the very least).
Navigate to the relationship tab and make sure the relationship type is entered. (Family Member>Relative is the easiest and preferred info to enter.)
Once you hit ok, the relationship will be added and can be view in RTP and online.