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Emma Driscoll
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Resort Services
Published November 18th, 2022 by Emma Driscoll
See the link below for the resort services doc that will show Food and Beverage and Base Lodge open amenities Resort Services Document.xlsx (sharepoint.com)
Adult Group Lessons
Published August 23rd, 2022 by Emma Driscoll
Book Here Group lessons for Adults (18+) are for first-timers and beginner-level skiers and riders only. Group lessons can be sold to first-timers if they already have equipment/lift tickets. Otherwise, refer them to the LTS/LTR package. Intermediate and Advanced level skiers/riders should refer to our Private Lesson offerings for lesson options;
Drones on Killington/Pico Property
Published November 2nd, 2022 by Emma Driscoll
The use of drones and/or other unmanned aircraft, collectively referred to as Unmanned Aerial Systems (or “UAS”), at Powdr Resorts, including Killington Resort and Pico Mountain is a public and guest safety concern, and where cameras are used, a potential privacy issue. As such, the use of all UAS devices is prohibited at our resorts. The safety and
Grand Getaway Lodging Sale
Published July 12th, 2024 by Emma Driscoll
Only available July 16th and July 17th If a guest has booked for this summer outside of the cancel policy and they wish to move to this package for a better deal, please change accordingly. If within the cancel policy, please contact SOD. No extensions to the package deadline. Dates spanning Summer/Winter July 16th to April 30th 2025. Winter -Two
College pass eligibility & verification
Published August 9th, 2022 by Emma Driscoll
Eligibility Requirements & Verification for College Pass 2023-24 The College Pass is available to part-time and full-time undergraduate and graduate students (as determined by the student's college/university) who are 29 and under. Proof of eligibility required through Sheer ID. Using the link below, complete the Sheer ID verification form to ob
Updating RTP Emails
Published November 9th, 2022 by Emma Driscoll
1) Download these 2 files OrderConfirmationkp.html ReportOutputkp.html 2) Following the steps underlined to go to the email template screen if you have anything there, delete them and add the 2 files above 3)Do the same thing but add the files here as well 4) One more time, now we are adding them here 5) send yourself a test email and it should wo
23/24 K-Ticket Vouchers
Published August 9th, 2022 by Emma Driscoll
We are no longer offering Midweek or Youth K-Tickets Purchase K-tickets here. Pricing and Detail K-Ticket Prices 2023/2024 Season Through October 19,2023 1-Day Voucher - Valid Any Day, All Ages $109 Youth Not Offering Midweek Not Offering subject to a 6% state sales tax. K-Tickets are only available for purchase through October 19, 2023 All K-Tick
How to Cancel a Reservation in Inntopia
Published June 7th, 2024 by Emma Driscoll
Step 1. Speak with the guest about the cancellation. Double check the arrival date of the reservation and inform guest about the cancel policy 15+ days before arrival it is a full refund. If they are 14 to 1 day before arrival they will forfeit 50% of the reservation total and if it is the same day as arrival it is a full forfeiture. Step 2. Add a n
Bike Park Equipment Requirements
Published August 10th, 2022 by Emma Driscoll
Helmets are required for all riders. Full-face helmets are strongly recommended for your protection and are available for rent. Closed toe and heel shoes are required for all riders. No sandals, flip-flops, or other similar footwear are permitted. All bikes are required to have front suspension, at a minimum. No rigid frames are permitted. Full
Accessibility At The Grand
Published October 18th, 2022 by Emma Driscoll
Rooms Accessible Studios: 335-459 square feet: 2-3 guests Our handicap-accessible studios feature fully-equipped kitchenettes with a 32” counter sink height, lowered cabinets, microwave, oven, refrigerator, and coffee maker. They are furnished with a queen size bed and twin-size pull-out bed. Special Features Bathtubs and showers with grab bars and
Giving and Donation Request
Published August 11th, 2022 by Emma Driscoll
As part of our Play Forever commitment, we are proud to provide in-kind and financial support to our community. We focus our charitable giving on three primary causes -- local relief, participation and the environment – in the local community. Requesting organizations must be classified as 501C3 non-profits and not be affiliated with a religious or
Authorized Equipment
Published November 2nd, 2022 by Emma Driscoll
All equipment must have metal edges and bindings. Use of any other equipment, such as sleds, snow skates, toboggans, tubes, trays, saucers, snow bikes/trikes, etc., is strictly prohibited on resort premises, unless previously authorized by management.
Team Rewards
Published August 23rd, 2022 by Emma Driscoll
What are Team Rewards? Team Rewards are issued to individuals who volunteer in certain areas of the resort (Killington Events, Snow Sports School) or for one of our partner organizations (KMS, VT Adaptive, etc.). Team Reward Vouchers (Adult One-Day Ticket Vouchers) are loaded onto volunteer/staff member files based on hours/shifts worked or voluntee
How To Make an Inntopia Change
Published October 25th, 2022 by Emma Driscoll
Lodging Change Dates 1) If a guest wants to change dates on a reservation, verify that they are outside of the cancel policy 2) Message SOD to confirm that the new dates are available 3) Click Modify on the itinerary 4) Click Modify on under the room type and change the dates. then click Reprice 5)Make sure to tell the guest what the new cost is w
Snowsports Level Finder
Published August 12th, 2022 by Emma Driscoll
Decision Tree Have you ever Skied/Snowboarded in your life? Yes No Add Button How Many Days of Experience? Less Than 5 Five or More Add Button When was the last time you skied? More than 2 Years Less than 2 years Add Button White Level Can you turn both Ways and stop when you want? Yes No Add Button Have you ever Ridden a chairlift? Yes No Add But
The Drift
Published August 11th, 2022 by Emma Driscoll
The Drift is a weekly email newsletter that will help you stay connected with Killington and read all about the current happenings at the resort. The Drift details resort news and upcoming events and what you can currently expect when you visit Killington. You'll also find information about operational changes, upcoming weather predictions, product
Killington Tubing Park
Published November 18th, 2022 by Emma Driscoll
23/24 Season End The last scheduled date for tubing will be March 17th, 2024. The Killington Tubing Park presented by Bubly is fun for kids and kids at heart. Cruise down the corduroy at our multi-lane tubing facility located at the Clubhouse on East Mountain Road (just across from the Killington Grand Resort Hotel.) Race your friends or try and be
Cots and Cribs
Published October 24th, 2022 by Emma Driscoll
Cots are available in a select amount of rooms for $20 a night. Cribs can fit in all rooms in the hotel and are free of charge Only GSH, Gh4 and GH2 can fit cots, please check f9 with a cot filter to see if there is a room available that can fit a cot or reach out to SOD Please add a trace for housekeeping for either request in SMS
Refunding American Express in RTP
Published October 18th, 2022 by Emma Driscoll
Please return the transaction and put the refund amount to Stored Value ( beast bucks) Decision Tree What date was the original transaction? Prior to 10/5/22 10/5-Present Add Button Was this an Estore order? Yes NO Add Button Fill out form: https://forms.office.com/Pages/ResponsePage.aspx?id=e63RXufF80iqhzBu4Ez7KtXMLCBIyTtChMUMAga6a5BUMlhXWkIyVDBTVU
Pets at the Resort
Published November 2nd, 2022 by Emma Driscoll
Killington Lodging is not pet friendly unless it is a service dog Pets at the Resort Killington Resort is proud to be a pet-friendly resort. We welcome quiet, non-aggressive pets who are well groomed and up to date on shots and vaccinations. We also ask that you observe the following resort rules: Pets must be on a leash, in a carrier or held and u
Reciprocal Resort Employee Tickets
Published November 18th, 2022 by Emma Driscoll
Find Summer Reciprocal Information Here. Killington Employees There is now an online form for Killington employees to fill out in order to ski at other resorts. Find form here! Details Employees of ANY other Ski Areas get industry discounts on Killington Lift tickets. They now can purchase online but have to bring a letter of introduction from the
Updating Payment Plans
Published September 3rd, 2022 by Emma Driscoll
Beast 365 Reminder Beast 365 passes on the payment plan will be now listed under "Payment Plan" rather than "Subscription". If they need to update a card or fix a payment issue that is where they will now go. The guest will login to their account on the Killington web. Click on “my account” Click on “payment plans” on the left-hand side Select the
Redeeming 365 Ikon Pass
Published September 20th, 2022 by Emma Driscoll
Details Guest's who purchase a 365 Pass get a Ikon Base Pass for free (this cannot be upgraded to the full IKON pass). Guests will be emailed a promo code to redeem on IKON's Website. Guests who have not redeemed their code will continue to have it emailed to them every two weeks. Depending on the 365 purchase date it might be a week or two before
Summer Cancel Policies
Published June 5th, 2022 by Emma Driscoll
Reminder All cancellation policies may be adjusted depending on the situation. No situation will be the same and policies may be bent. Please use your judgment in each scenario while taking our policies into consideration. RTP Products Lift Tickets, Rentals, Group Lessons & Tours Date-specific products may be canceled with a full refund up unti
Migrating Vouchers
Published August 19th, 2022 by Emma Driscoll
Moving Cancellation Credits, Beast Bucks from Old RTP to Central RTP If a guest has credit in our old version of RTP but it does not exist in Central RTP or has a gift card, follow these steps to move the funds into Central so you can process the sale. This applies to Cancellation Credit Vouchers and Stored Value (Beast Bucks) issued AFTER the initi
Maps
Published August 11th, 2022 by Emma Driscoll
On Mountain-Winter Killington Trails https://cms.killington.com/sites/killington/files/2021-10/KILLINGTON-winter-01.1.10052021forWEB.pdf Base Area https://www.killington.com/the-mountain/trail-area-maps/base-area-map Pico Trails https://cms.picomountain.com/sites/pico/files/2021-02/W20-21_Pico_Trail_Guide_0.pdf On Mountain-Summer Bike Park Trails ht
Killington Learn To Ski/Ride
Published August 23rd, 2022 by Emma Driscoll
Youth Learn To (Ages 7-17 LTS / LTR) Book Here Ability: first-time skiers and snowboarders Available: Daily, December- April Check-in: 9:00am Available Sessions: Full-day 9:00a.m.-3:00p.m. and includes lunch. Plan to arrive 30 minutes in advance of lesson meeting time for ticket pick-up and fitting of rental equipment. Lesson Meeting Location: Drop
Certificates
Published June 30th, 2023 by Emma Driscoll
If a guest calls and says they won a complementary/free stay or a certificate. Please fill out this form . Once the form is filled out entirely a supervisor will get back to the guest within 48 hours to book the stay Certificates are eligible for stays at Killington during times where we are below 90% occupancy, they have to be booked within 30 da
Winter Camping Policy
Published November 2nd, 2022 by Emma Driscoll
OVERNIGHT PARKING & CAMPING - WINTER SEASON Overnight Parking is limited to 2 nights per week. Overnight parking is prohibited in all lots except for the overflow lot at Skyeship (across Route 4 from the base lodge). There are no services available in Skyeship overflow lot. Services are available inside Skyeship Lodge during normal operating hou
Bike Park Shop Program
Published August 24th, 2022 by Emma Driscoll
New for the Season There is now 1 program that all listed shops will participate in rather than multiple programs like we'd done in past years. All participating shop employees are eligible for 1 Mountain Bike lift ticket (Sunday- Friday) for $25+tax Employee must show an ID, active pay stub from shop, and have lift access loaded to Shop Cards we p
Lodging Credit Card Authorization Form
Published October 12th, 2023 by Emma Driscoll
If a guest is requesting a credit card authorization form please message SOD with the reservation number and the guest email. SOD will send you a link to send to the guest
Season Pass Troubleshooting
Published October 27th, 2023 by Emma Driscoll
Things to Check For: Do they have a DOB loaded in the system (not listed as unknown) Do they have all required waivers signed? (Guest needs the 24/25 waiver signed if not in the system.) Do they have a photo uploaded to their account? Is there pass access on their account? Do they have any hotlists on their account? (On their pass media and/or pass
Summer Lodging Package
Published November 8th, 2023 by Emma Driscoll
If guests are booking more than 20 days out they will have the option of paying in full and getting and bigger discount or paying one night deposit and the final payment is taken 15 days before their reservation Cancel Policy: 15 days or prior for a full refund, 14-1 days losing 50% of reservation total, Same day is full forfeiture Season pass is on
RTP Tips and Tricks
Published January 6th, 2024 by Emma Driscoll
How to redeem multiple vouchers at a time Grab the guests RFID number from rtp Create the order Click on “search” in the bottom left change the search dropdrown from product to vouchers Click on customer and enter their ip or rfid number select any vouchers you wish to apply to the order How to see what a voucher was redeemed for 1)Locate the vouche
Group Rental Voucher Error Message
Published February 21st, 2024 by Emma Driscoll
If you are getting an error message when trying to redeem a group rental in RTP. Online redemption product will work Error Message Sell the standard rental product Use the guest service discount to 0 out the price Use the guest voucher number for the reason behind the discount
Grand Hotel Unit Info and Amenities
Published October 18th, 2022 by Emma Driscoll
GSH Handicap-accessible studio 1 Queen Bed Kitchenette Handicap-accessible bathroom Beds Bathroom Panel title Television/Dresser/Drip coffee maker Handicap-accessible closet with extra linens, pillows, and a safe. Delete GS2 Studio that sleeps two people. 1 Queen Murphy Bed. Kitchenette. Kitchenette/Dining Area Queen Murphy Bed Living Area Bath
Killington Ministars/Youth Group Lessons
Published August 23rd, 2022 by Emma Driscoll
Ministars Book Here GUARANTEED FIVE STUDENTS MAX PER COACH IN EVERY LESSON Ages: 4-6 Available: Daily starting Saturday, December 7, 2024 Ability: open to all levels of skiing and riding Drop off: 8:30-9:00 a.m. on the second floor in the Ramshead Lodge Please arrive 30 minutes in advance of lesson meeting time if you need to pick up tickets (takes
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