Selling (Employee)

• We can sell k-tickets at the window, even though we recommend a guests buy them online to get the most accurate information from them. 
• They will be listed under the KL Tickets tab.
• K-Tickets work just like vouchers. When you sell, they will be loaded onto their account rather than producing a ticket. You will then need to go in and redeem the ticket onto an RFID card when the guest wants to use it.  

A few important things to remember:

1. When you build the order, make sure to fulfill it. This way, the vouchers get loaded on the guest account. 
2. Their free ticket when buying 7 will not show right away. That will get added to their accounts in November. 
3. We should try to sell all the tickets to the primary customer (this will make it easier come time to redeem the voucher)

Activating (Employee)

• As k-ticket vouchers are now vouchers, they will work similarly to any other voucher product in RTP. 
• You should be able to view a guest's k-ticket vouchers within their profile, or they will come to the window/call in with a voucher code that we can use to redeem on our side. 
• Use the code or the voucher on their account to load it into a guest's RFID. If they do not have an RFID, they will need to purchase one. 

A few important things to remember:

1) We should encourage guest to hold off on redeeming their vouchers until a couple of days before their trip. Once a voucher is redeemed on a guest account is very difficult to change the ticket to a different person

2) The tickets are not date specific, once it is loaded on an account it can be used any day of the season 

Activating (Guest)

1. Guest must log in to their online account.
2. Click REDEEM to the right of the voucher you wish to assign to yourself or a family member on your account. (To share with a friend or family member not associated with your account, see "to share" below.) 
3. A window will pop up confirming that your voucher is valid. Click REDEEM VOUCHER, and then on the next screen, click ADD TO CART. 

   *If activating multiple K-Tickets simultaneously, return to the vouchers tab (via step 2) and repeat steps 3 and 4 until you have activated all the vouchers you wish to activate at this time.

4. Click CHECKOUT and follow the steps as prompted to finalize activating the tickets. 

Sharing (Guest)

1. Guest must log in to their online account. 
2. To send a voucher to a friend or family member who is not on your account, click EMAIL to the right of the voucher you wish to send. 
3. Enter the recipient’s email address and click SEND.  
4. They will receive an email with a link to REDEEM VOUCHER and be directed to the online store. 
5. A window will pop up confirming the voucher is valid. They will click REDEEM VOUCHER. 
6. They will then add to the cart and click CHECK OUT to be prompted to log in and complete the checkout process. 

Note: Keep track of the voucher numbers you have shared with family/friends via email, so you do not share the same voucher with multiple people. Vouchers will appear active in your account until the person you shared the voucher with completes step 6.