How to redeem multiple vouchers at a time

1. Grab the guests RFID number from rtp
2. Create the order
3. Click on “search” in the bottom left
4. change the search dropdrown from product to vouchers
5. Click on customer and enter their ip or rfid number
6. select any vouchers you wish to apply to the order
7. 

How to see what a voucher was redeemed for

1)Locate the voucher number under “inactive vouchers in RTP”

2)Go to One Resort Tools and click return/refund a transaction

3)Change the dropdown from transaction to voucher and paste the voucher number

How to change the name on a redeemed K-ticket

In the event that a guest mistakenly redeemed a K-Ticket voucher to the wrong guest account, we may switch the voucher to the correct account. 

1. In RTP, locate the guest account holding the incorrectly redeemed K-ticket. You may view the k-ticket details under the guests access profile in which it will tell you whether or not it has already been used. 
2. Locate and make note of the transaction in which the k-ticket was redeemed
3. In one resort tools, find Return/Refund a Transaction 
4. Enter the transaction number found previously in which the k-ticket was redeemed, search
5. Select the product line item, hit return and then ok 
6. The product will load into sales transaction
7. Find the K-ticket reload product under KL Tickets>KL K-Tickets>"KL Lift-K-Ticket 1 Day-$0.00"
8. Sell the product under the correct guest's account. 
9. Complete transaction. 

How to search for a guests name when you are unsure of the spelling 

When looking for a guest account it can sometimes be tricky to locate them due to the spelling of their name. If a name is put in a specific way it may be difficult to locate the account. If you are unsure of the spelling you may enter a % symbol where you think you may be getting held up and any results with or without the spelling will appear. 

Example: 

How to see when a guest uploaded their profile photo

To view when a photo was uploaded hover your mouse over the photo within their customer manager account and the date it was uploaded will appear. 

How to locate a specific order with a KL number 

How to see returned Products on an order

1) In the order click the view button below the product total

2) now you can see returned and canceled products