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How To's

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • KL Winter Operations
    Operating Schedules Policies/Procedures
  • Season Pass/Product
    KL Season Pass/Product PM Season Pass/Product 2024/2025 Season
  • Tickets/Rentals Products
    Tickets Rentals
  • Snow Sports
    KL Snowsports PM Snowsports
  • Lodging
  • Events
    Summer 2023 Summer 2024 Winter 24/25 Events
  • Summer
    Mountain Biking Adventure Center/Other Activities Summer Procedures Summer Passes
  • How To's
    Purecloud How To RTP How To's Lodging How Tos Website How Tos
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How To's

  • Risk Waivers
  • Migrating Vouchers
  • Chargerback Basics
  • Ikon How To's
  • Gift Card Process
  • Online Ticket Sale Process
  • Steps to Assisting a Guest
  • RFID Basics

Purecloud How To

  • Text Callbacks
  • Call Flow Fundamentals
  • Taking Card Info Over the Phone
  • Queue Activity
  • Making Calls
  • Purecloud Statuses
  • Purecloud Sound Troubleshooting

RTP How To's

  • Migrating Vouchers
  • Risk Waivers
  • Merging & Inactivating Accounts
  • Inventory Lookup
  • K-Ticket & P-Ticket How To's
  • Updating Payment Plans
  • Removing Guest's Info from Our System
  • Redeeming 365 Ikon Pass
  • Refunding American Express in RTP
  • Stored Value
  • Getting Detailed Pass Info
  • Updating RTP Emails
  • Force/Add Days on a Pass
  • RTP New User Setup
  • Old RTP vs Central RTP
  • Scanning a Pass to Check Status
  • Changing Ticket Dates
  • Ikon Bring a Friend
  • Hotlists
  • Returning a Lift Ticket
  • Staff Forgot Pass Procedure
  • SUAX Event Tickets
  • Cancellation Credit Vouchers
  • Voucher How-Tos
  • Looking up Transactions
  • Voucher Redemption Info
  • Looking Up a Customer Profile RTP
  • Creating an Order in Order Processing
  • Applying Discounts in RTP
  • Fulfilling Orders
  • What to Fulfill vs What Not to Fulfill
  • RTP Tips and Tricks
  • Breakage Procedures
  • Group Rental Voucher Error Message

Lodging How Tos

  • Inntopia Searching/Search Results
  • Making an Inntopia Reservation
  • Lodging Credit Card Authorization Form
  • Adding Early Check In Requests/Cot or Crib Requests
  • How to Cancel a Reservation in Inntopia
  • How to book with a Travel Agent

Website How Tos

  • Applying Discount Codes Online
  • Helpful Videos
  • Adding Account Members

Popular Articles

  1. Reciprocal Resort Employee Tickets
  2. Cancellation Policies
  3. 24/25 Merchant Pass
  4. Employee Perks
  5. Ikon Bring a Friend
  6. Killington Ministars/Youth Group Lessons
  7. Lift Tickets
  8. Base Lodge Amenities
  9. Killington Learn To Ski/Ride

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